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Customer Service Representative

1 month ago

Chattanooga, Tennessee, United States Ladru of Tennessee Inc Full time
Job SummaryAt Ladru of Tennessee Inc, we are seeking a highly skilled Customer Service Representative to join our appliance repair team. As the first point of contact for customers, you will provide exceptional service through phone, email, and chat, ensuring a positive experience for our clients. Your primary responsibilities will include answering incoming calls and emails, troubleshooting basic appliance issues, scheduling repair appointments, and coordinating with technicians to ensure timely repairs. Additionally, you will be responsible for resolving customer complaints, processing service requests, and maintaining a high level of product knowledge to answer customer inquiries. If you possess strong communication and interpersonal skills, a basic understanding of appliance types, and the ability to handle difficult situations with patience and professionalism, we encourage you to apply for this exciting opportunity.

Key Responsibilities
  • Answer incoming calls, emails, and messages from customers regarding appliance repair needs.
  • Provide accurate information about repair services, product warranties, and service policies.
  • Troubleshoot basic appliance issues over the phone to determine if a repair visit is necessary.
  • Schedule repair appointments based on technician availability and customer preferences.
  • Communicate with technicians and service teams to ensure timely and efficient service.
  • Resolve customer complaints and ensure issues are addressed in a professional and timely manner.
  • Process service requests, updates, and follow-ups in the company's CRM system.
  • Educate customers on proper appliance care, maintenance tips, and warranty terms.
  • Maintain a high level of product knowledge to answer customer inquiries.
  • Escalate complex issues to the appropriate departments when necessary.


Qualifications
  • Strong communication and interpersonal skills.
  • Ability to troubleshoot basic appliance issues and provide accurate information.
  • Proficiency with CRM systems and scheduling software.
  • Ability to handle difficult situations with patience and professionalism.
  • Attention to detail and strong organizational skills.
  • Basic understanding of appliance types (e.g., refrigerators, washing machines, ovens).


Benefits
  • Competitive hourly wage/salary.
  • Health, dental, and vision insurance.
  • Paid time off and holidays.
  • Retirement plan options.
  • Opportunities for career advancement.


Schedule
  • Monday through Friday (flexible hours available based on business needs).


How to ApplyInterested candidates should submit their resume and a brief cover letter explaining their qualifications and interest in the position.