Shift Team Manager

2 days ago


Rockville Centre, New York, United States Dunkin Full time
Shift Leader Job Description

Franchise Organization:

FRJ Donuts Inc


Reports To:

Restaurant Manager


Overview:

As a Shift Leader at Dunkin', you will play a crucial role in ensuring the smooth operation of our restaurants. Your primary responsibility will be to coach and motivate our team members to deliver exceptional guest service and execute operational brand standards.

You will set goals, provide job assignments, and offer timely feedback to ensure our team members are working efficiently and effectively. Your leadership skills will be essential in driving results and achieving our operational goals.


Key Responsibilities:

• Perform all responsibilities of restaurant team members

• Support the Restaurant Manager in meeting operational goals and execution

• Ensure Brand standards are met throughout shift, including preparation of food and beverages

• Communicate shift priorities, goals, and results to restaurant team members

• Coach restaurant team members as needed throughout a shift, providing timely, constructive, and clear feedback

• Support the training of restaurant team members as needed

• Perform oversight of franchisee safety, security, and profitability policies/processes throughout a shift

• Communicate clearly with the next Shift Leader to help prepare him/her for shift

• Ensure Food Safety standards are met

• Manage Inventory throughout the shift

• Provide great guest service and coach restaurant team members to do the same

• Schedule restaurant team members for shifts

• Manage cash over/short during shift and ensure restaurant team members are following cash franchisee management policies


Requirements:

• Basic computer skills

• Fluent in spoken and written English

• Previous leadership experience in retail, restaurant, or hospitality preferred


Physical Demands/Working Conditions:

• Standing on feet

• Repetitive motion, including bending, stooping, and reaching

• Lifting objects, ice, products, boxes up to 20 lbs (if applicable)

• Wearing a headset

• Working in a small space


You are applying for work with a franchisee of Dunkin', not Dunkin' Brands, Inc., Dunkin', or any of their affiliates.

Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer.

Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.


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