Restaurant General Manager

We are seeking a highly skilled and experienced General Manager to lead our restaurant team and drive business growth. As a General Manager, you will be responsible for overseeing all aspects of restaurant operations, including managing staff, maintaining high standards of customer service, and achieving sales and profit targets.

• Lead and manage a team of restaurant staff, including managers and hourly employees
• Develop and implement strategies to drive sales and revenue growth
• Ensure high standards of customer service and satisfaction
• Manage restaurant operations, including inventory, scheduling, and employee relations
• Monitor and analyze financial performance, including sales, profits, and expenses
• Develop and implement plans to improve restaurant efficiency and productivity
• Collaborate with other departments, including marketing and human resources, to achieve business objectives

• 4-year college degree preferred
• Minimum of 2 years of experience as a Restaurant Manager or Assistant Manager with extensive knowledge of restaurant operations and management
• Possess business acumen and ability to manage P&L, budgets, and financial projections and analysis
• Must be capable of performing all functions and meeting all qualification standards for all hourly positions
• Knowledge of P.O.S. system and the back office systems to fulfill management functions
• Must be able to walk and stand during entire shift
• Frequent bending and stooping required
• Must be able to lift up to 30 lbs
• Must be able to read and write English
• Must be able to hear well amongst loud background noise

ASSESSING AND SELECTING TALENT: Effectively identifies and evaluates the talent within your restaurant in order to select individuals that exhibit pride, passion and personality and to build top performing teams

· Proactively identifies strong candidates and sells Friday's in order to get the best talent on board.

· Identifies high potential within the team in order to maximize internal promotes

· Thinks strategically when making hiring decisions to get the right people in the right positions

· Identifies great talent based on diverse backgrounds, skills, and abilities as well as common passion for the business

· Effectively identifies gaps in talent and assembles the right mix of people (internally and externally) on the team to complement individual and group strengths

· Utilizes selection tools and processes as guidelines to effectively assess and hire the right people for the team

· Knows who top performers are and takes the necessary steps to engage and retain them

COACHING FOR PERFORMANCE: Spends time guiding, teaching and providing clear and directed feedback to your team to help them to grow and succeed

· Provides guidance, direction and mentoring to help managers/Team Members reach their full potential

· Provides honest and upfront feedback that is specific, timely and action-oriented

· Uses relentless follow-up as a method of consistently encouraging and reinforcing effective performance

· Critically evaluates managers/Team Members' unique developmental needs and builds plans to maximize strengths and improve weak areas.

· Identifies what managers/Team Members are doing well and provides positive reinforcement

· Delegates tasks and projects to managers/Team Members in order to help them learn new skills that can prepare them for the next level

LEADS AND INSPIRES OTHERS: Sets the example for the team by living the TGI Friday's credo and values; effectively influences and motivates them to reach goals

· Acts with integrity in all restaurant and personal dealings; demonstrates consistency in words and actions

· Demonstrates genuineness, openness, and approachability and consistently treats all Team Members and Guests with dignity and respect

· Effectively manages stress level during difficult situations

· Demonstrates the ability to understand and adjust leadership style to fit others' needs

· Rallies and harnesses the energy within the restaurant by being present, upbeat and engaged

· Frequently and genuinely acknowledges and rewards strong performance

· Knows when to step back and allow others to lead the charge on team initiatives

FLEXIBLY ADAPTS AND MANAGES CHANGE: Keeps up with shifting business needs and embraces change in order to drive results

· Responds quickly to changing needs and adapts as necessary to meet new challenges

· Displays a positive, confident attitude for tackling new challenges and initiatives

· Builds support and commitment among Team Members by explaining purpose and goals around organizational initiatives

· Ensures that changes are fully integrated into operations and sustained over time

· Perseveres through resistance to change with positive influence and firm accountability

COMMUNICATION: Keeps everyone on the same page through frequent information sharing and open dialogue

· Creates open dialogue within the team that results in greater clarity and understanding of goals and expectations

· Demonstrates effective listening by being available to Team Members and responding to needs and concerns

· Communicates the why behind important goals and initiatives to gain buy-in

· Respects the opinions of others; listens to comments and concerns with an open mind

· Holds frequent meetings where information is shared freely with managers and Team Members

· Takes advantage of opportunities to engage in one-on-one communication

MANAGING EXECUTION: Sets performance standards and follows up relentlessly to ensure accountability for top quality results.

· Ensures 100% compliance with standard operating procedures

· Sets high standards and always looks to raise the bar

· Follows up to ensure disciplined execution of procedures and sustained results by consistently communicating expectations and measuring outcomes

· Delegates and follows up consistently in order to hold managers accountable

· Confronts sub-par performance directly and hold people accountable for making improvements

· Makes tough but necessary decisions in regards to discipline

PASSION FOR THE GUEST: Ensures that every action and decision leads to an exceptional Guest experience

· Models exemplary hospitality by engaging regularly with the Guests and interacting in a positive, sincere manner

· Encourages Team Members to focus efforts and attention on retaining Guests for repeat visits

· Effectively balances Guest needs with TGI Friday's business needs

· Utilizes unit performance data and Guest feedback to improve the Guest experience

· Shows awareness of Guest needs and expectations; prevents problems before they occur

· Follows up to ensure that Guest issues and complaints are addressed and resolved promptly

MANAGING FINANCIAL RESULTS: Demonstrates a thorough understanding of the financial components of the restaurant and how to impact results

· Analyzes financial profit and loss results, Guest satisfaction measures, and other key performance data

· Uses appropriate tools and resources to monitor location's performance and understands factors that affect success and growth

· Partners with the DO to devise strategies to grow the business at their location

· Establishes local brand visibility to drive sales, traffic, and return visits

· Displays critical insight into the key drivers of business success

· Makes financial needs an important consideration in plans and decisions

DECISION MAKING & PROBLEM SOLVING: Thinks problems through, acts with urgency and always keeps the best interests of the brand at heart when making decisions

· Able to digest information quickly, boil it down, and identify relevant issues

· Finds root causes in order to develop workable solutions to problems

· Draws important connections and considers both short and long-term implications of decisions

· Right or wrong – shows the willingness to make the call and accepts responsibility for decisions and results

· Evaluates various solutions to problems before taking action

· Acts quickly and decisively when needed based on the need and urgency of situation

DISCLAIMER: THE CONTENT WITHIN THIS DOCUMENT REPRESENTS THE ROLE OF A TGI FRIDAYS INC. EMPLOYEE. FRANCHISEES MAY INCLUDE DIFFERENT OR ADDITIONAL REQUIREMENTS. PLEASE VERIFY ACTUAL REQUIREMENTS DURING THE INTERVIEW.

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