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Residential Sales Consultant

2 months ago

Charlotte, North Carolina, United States MI Homes Full time
Job Overview

M/I Homes has been a leader in the construction of high-quality homes for over four decades. Established in 1976, our commitment to exceptional customer service has allowed us to realize the dreams of more than 140,000 homeowners, making us one of the top homebuilders in the United States. With operations in 17 markets, including major cities across the country, we continue to grow and innovate.

Position Summary: The New Home Consultant is responsible for driving home sales by showcasing product features, designs, and advantages to prospective buyers. This role involves utilizing effective sales strategies, adhering to company policies, and leveraging knowledge of assigned communities to meet organizational objectives and ensure customer satisfaction.

Key Responsibilities:

  • Manage sales generation through the use of corporate marketing resources, model homes, and local realtor partnerships. Conduct community tours and promote the neighborhood through participation in local events.
  • Act as the primary point of contact for home buyers from the initial consultation through to closing, adapting the approach as needed throughout the sales process.
  • Conduct tours and demonstrate model homes to potential buyers.
  • Generate enthusiasm by accurately identifying the needs of home buyers and presenting tailored solutions.
  • Build trust with potential clients by effectively communicating the benefits of M/I Homes, including:
    • Company history and culture
    • Confidence Builder program
    • Community benefits
    • Customized financing options
    • Competitive advantages
  • Research and analyze competitor offerings within the same geographical areas.
  • Engage with realtors to foster relationships and generate leads.
  • Participate in division meetings to stay informed and aligned with company goals.
  • Maintain buyer engagement by utilizing strong listening and negotiation skills to address objections and concerns.
  • Ensure a smooth home building experience by proactively communicating with buyers throughout the construction process and coordinating with internal teams.
  • Oversee community appearance and maintenance by regularly inspecting the neighborhood.
  • Collaborate with construction teams to address any issues related to home status.
  • Resolve customer concerns effectively, ensuring fair treatment and clear communication with all stakeholders.
  • Utilize company systems for efficient information flow and record-keeping.
  • Provide guidance and support to associates to ensure high standards of customer service.

Qualifications:

All New Home Consultants are required to have a personal cell phone for business communication and adhere to company guidelines regarding customer interactions.

Education and Experience:

A minimum of an Associate's degree or equivalent training from a two-year college or technical school, combined with relevant coursework in sales and marketing, and one to five years of related experience.

Skills and Competencies:

Strong analytical and evaluative skills related to sales techniques and buyer concerns. Self-motivated with a customer-focused attitude, excellent negotiation abilities, and attention to detail. Exceptional verbal and written communication skills are essential for effective interaction with diverse individuals.

Licensure may be required as per company policies and state regulations to support sales and homebuilding activities.

Core Competencies:

  • Customer Orientation
  • Approachability
  • Active Listening
  • Results-Driven
  • Time Management
  • Persistence
  • Composure

Benefits:

M/I Homes provides a comprehensive benefits package that includes medical, dental, and vision coverage, paid time off, paid holidays, parental leave, retirement savings options, profit sharing, and employee purchase plans.

We are dedicated to fostering a diverse workforce that reflects the communities we serve.

We are proud to be an equal opportunity employer and maintain a drug-free workplace.