Intake Specialist

1 day ago

River Forest, Illinois, United States Dominican University Full time
Job Summary:

This role will provide direct student support, focusing on helping enrolled students and their families navigate institutional structures and systems to address their financial aid, student account, registration, and record needs. The ideal candidate will have excellent customer service skills, proficiency in various technologies, and the ability to work independently and within a team.

Key Responsibilities:
  • Provide support to students, particularly first-generation, low-income, and post-traditional age, with understanding their bill and financial aid, registering for classes, and completing required steps to ensure enrollment
  • Assist with administrative tasks, such as outreach to students with incomplete aid files, those who have not made necessary payment arrangements or requested assistance with adjusting their course schedule
  • Collaborate with counterparts in Student Success and Engagement and other campus partners on retention tactics
  • Conduct individual appointments with incoming freshman and transfer students and parents to review their bill, assist with payment plans, and explain loan paperwork
  • Manage live chat function to answer inquiries about student accounts, financial aid, and registration and records
  • Process transcripts, information requests, and registration and withdrawal functions
  • Provide service to Spanish-speaking students and families by utilizing translation resources
Requirements:
  • Bachelor's degree required
  • At least one year of higher education experience
  • Excellent customer service skills
  • Proficient in a variety of technologies, including the Microsoft suite of tools
  • Ability to work independently and within a team
  • Ability to build relationships internally and externally
  • Strong verbal and written communication skills
Preferred Qualifications:
  • Previous experience working with Jenzabar or PowerFAIDS
  • Experience working and communicating with underrepresented groups
  • Experience communicating in different languages
Physical Demands:
  • Ability to spend long durations of the workday sitting at a desk and working on a computer
  • Must be able to lift up to 15 pounds at times
Benefits:
  • Comprehensive health, dental, and vision insurance
  • Retirement plan with employer matching contributions
  • Professional development opportunities
  • Tuition remission for employees and their dependents
  • Flexible spending accounts (FSA)
  • Generous paid time off (PTO)
About Dominican University:

Dominican University is a Catholic, comprehensive teaching university located in River Forest, a suburb of Chicago, with an additional campus in the Pilsen neighborhood of Chicago. Accredited by the Higher Learning Commission, Dominican University offers associate, baccalaureate, master's, and doctoral degrees. It is highly regarded for its academic rigor, thoughtful accompaniment of students, intentional affordability, and values-based, relationship-centered learning environment.

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