Intake Specialist

2 weeks ago

River Forest, Illinois, United States Dominican University Full time
Job Summary: We are seeking a highly motivated and detail-oriented Intake Specialist to join our team at Dominican University. As an Intake Specialist, you will provide direct student support, focusing on helping enrolled students and their families navigate institutional structures and systems to address their financial aid, student account, registration, and record needs. Key Responsibilities: * Serve students, particularly first-generation, low-income, and post-traditional age, with the necessary support to understand their bill and financial aid, register for classes, and complete the required steps to ensure they can remain enrolled * Assist with administrative tasks such as outreach to students with incomplete aid files, those who have not made necessary payment arrangements or have requested assistance with adjusting their course schedule * Collaborate with counterparts in Student Success and Engagement and other campus partners on retention tactics * Conduct individual appointments with all incoming freshman and transfer students and parents after registration to assist in reviewing their bill, helping them sign up for the payment plan, and explaining how to complete their loan paperwork before the start of the term * Conduct semester meetings/outreach with theDream.US students to address questions and ensure they have completed all necessary financial aid requirements * Manage live chat function to answer inquiries about student accounts, financial aid, and registration and records * Process transcripts, information requests, and registration and withdrawal functions * Provide service to Spanish-speaking students and families by utilizing translation resources, including, but not limited to, the ability to speak in Spanish, translation applications, support from other colleagues or students, etc. Requirements: * Bachelor's degree required * At least one year of higher education experience * Excellent customer service skills * Proficient in a variety of technologies, including the Microsoft suite of tools * Ability to work independently and within a team * Ability to build relationships internally and externally * Strong verbal and written communication skills Preferred Qualifications: * Previous experience working with Jenzabar or PowerFAIDS * Experience working and communicating with underrepresented groups * Experience communicating in different languages Physical Demands: * Ability to spend long durations of the workday sitting at a desk and working on a computer * Must be able to lift up to 15 pounds at times Salary and FLSA Status: * Salary: $17.00 - $20.50 hourly * FLSA Status: Non-Exempt, 37.5 hours Benefits: * Comprehensive health, dental, and vision insurance * Retirement plan with employer matching contributions * Professional development opportunities * Tuition remission for employees and their dependents * Flexible spending accounts (FSA) * Generous paid time off (PTO) About Dominican University: Dominican University is a Catholic, comprehensive teaching university located in River Forest, a suburb of Chicago, with an additional campus in the Pilsen neighborhood of Chicago. Accredited by the Higher Learning Commission, Dominican University offers associate, baccalaureate, master's, and doctoral degrees. It is highly regarded for its academic rigor, thoughtful accompaniment of students, intentional affordability, and values-based, relationship-centered learning environment. Equal Employment Opportunity Statement: Dominican University is an equal opportunity employer and encourages applications from women, minorities, individuals with disabilities, and protected veterans. If you need accommodations due to a disability, you may contact us at opc@dom.edu for assistance.

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