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Aquatic Operations Manager

2 months ago


Newark, New Jersey, United States British Swim School Hudson Waterfront Full time
Job Overview

The role of Aquatic Operations Manager at British Swim School Hudson Waterfront is pivotal in delivering an exceptional experience for both parents and swimmers. This position involves close collaboration with the Directors of Aquatics and Sales & Operations to effectively manage staffing, enforce policies, and enhance the retention of both staff and swimmers.

Key Responsibilities
  • Oversee the smooth and efficient operation of assigned locations, ensuring compliance with British Swim School policies and safety protocols.
  • Foster a culture of excellence in Aquatics and Customer Service.
  • Achieve monthly performance targets related to pool revenues, customer satisfaction, and online reputation.
  • Ensure adherence to British Swim School standards in teaching methods, facility appearance, and hygiene.
  • Provide comprehensive training for new staff and ongoing coaching to maintain high teaching standards.
  • Innovate and implement engaging lesson techniques to enhance the learning experience.
  • Conduct regular evaluations and provide constructive feedback to team members.
  • Manage hiring processes and training for new staff members.
  • Guarantee a superior customer experience through exceptional service delivery.
  • Monitor safety and hygiene standards through regular inspections and compliance checks.
  • Address customer inquiries and concerns promptly and effectively.
  • Participate in meetings and training sessions as required.
  • Support the implementation of new programs and operational policies.
  • Handle payroll responsibilities, including timecard management and PTO approvals.
Qualifications
  • Exceptional written and verbal communication skills.
  • Demonstrated leadership capabilities.
  • Strong analytical and strategic planning skills.
  • Experience in training, coaching, and staff development.
  • Thorough understanding of operational procedures and teaching methodologies.
  • Ability to prioritize tasks and work independently.
  • Flexible availability, including evenings and weekends.

This position is essential for maintaining the highest standards of safety and quality within the aquatic programs offered by British Swim School Hudson Waterfront.