Cocktail Server

2 days ago

Aspen, Colorado, United States Aspen Snowmass Full time

Job Summary

The Cocktail Server is responsible for providing exceptional service to guests in a timely and professional manner. This role requires a strong knowledge of beverages, mixology, and hospitality standards.

Key Responsibilities

  • Ensure friendly greeting to all guests and make beverages according to established procedures and standards
  • Take orders for all beverage requests from both guests and service staff
  • Use suggestive selling techniques for food and beverage
  • Proficient in all E47 and bar menus and can describe all menu items to a guest if/when necessary
  • Well-versed in all Wines by the Glass (BTG) offerings
  • Has working knowledge on wine-cellar and able to find wines if/when needed
  • Measure drink and follow recipes
  • Responsible for bar-keys and bank; ensure their safe return/deposit
  • Ensure adequate working knowledge of the Info Genesis System
  • Accountable for the locking down of liquor at the end of the shift
  • Responsible for charging for drinks before producing them
  • Accountable for securing payment
  • Clear and reset bar during service, clean bar and glassware throughout shift
  • Is responsible for proper opening and closing of bar and sidework
  • Complete beverage and requisition daily, full general supply requisition weekly
  • Maintain the appropriate care and cleanliness of serving equipment
  • Stack and handle china, glass, and silver to avoid breakage and misuse
  • Maintain positive communication with service personnel
  • Directs barback
  • Display knowledge of house wines, mixology, after dinner cocktails, and beverage list
  • Make managers aware of all guest comments and complaints
  • Maintain positive communication with service personnel
  • Familiar with Colorado liquor laws do not serve intoxicated guests or minors
  • Carries tools necessary to perform the job, i.e., corkscrew, lighter, pen, notepad, etc.
  • Knowledgeable of Forbes 5 star standards and adheres to them in every aspect of the operation
  • Responsible for assisting all team members in organization of kitchen items, to include, dry goods, kitchen equipment, storage containers, cleaning supplies and proper rotation and organization of all food deliveries
  • Complete tasks and projects delegated by the manager. Assist other departments as business volumes, and staff levels demand
  • Will report to work in a neatly groomed and acceptable manner as outlined in the employee handbook
  • Report work on time. If unable to report for work, notify the manager as described in the employee handbook
  • Comply with all policies and procedures for the Food and Beverage department, The Little Nell and The Aspen One
  • Eye contact should be made at a distance of no less than 10 feet from every guest
  • A genuine smile should be offered at a distance of no less than 5 feet from every guest
  • Employees should build rapport with guests during any conversation, if the guest responds to the initial statement with a conversational demeanor
  • Guest last name is used effectively, but discreetly, as a signal of recognition as least once and not more than twice during any conversation with guests
  • Before concluding conversations, the guest is verbally offered additional assistance with a statement relevant to the guest's individual needs

Qualifications

  • High school diploma or equivalent preferred
  • Six months minimum CMS Introductory Sommelier
  • Actively studying for CMS Certified Sommelier Diploma
  • Advanced beverage knowledge
  • Ability to work well with others
  • Ability to handle money and essential math skills
  • Command of the English language

Work Environment and Physical Demands

  • Ability to reach, crouch, kneel, stand, walk or be on your feet for extended periods of time
  • Regularly work in wet, hot and humid conditions for extended periods of time and may be required to walk on slippery and uneven surfaces
  • Must be able to frequently lift, push or pull up to 50 lbs. individually or with assistance

Job Benefits

This position is classified as a seasonal full-time position eligible for the following benefits:

  • Enrollment dates differ across the various programs
  • Paid Time Off Programs
  • Paid Leave Programs
  • Employee Ski Pass
  • Other company perks

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One, Aspen Skiing Company, Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700.

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.

Aspen One/ Aspen Skiing Company / Aspen Ventures/ Aspen Hospitality is an equal opportunity employer.

As of March 11th 2022, Aspen One, Aspen Skiing Company, ASPEN Ventures & Aspen Hospitality will no longer require all active employees to be fully vaccinated in the workplace.

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