Warranty Service Specialist

3 weeks ago


Port Saint Lucie, Florida, United States Italian Terrazzo & Tile Full time
Job Title: Warranty Service Specialist

We are seeking a skilled Warranty Service Specialist to join our team at Italian Terrazzo & Tile Co. of Brevard, LLC.

About the Role:

The Warranty Service Specialist will be responsible for ensuring smooth homeowner service experiences by coordinating all material, labor, and documentation for service appointments.

Key Responsibilities:

  • Enter warranty orders in JDE.
  • Ensure material arrival according to service date.
  • Schedule installers and/or Service Technicians to service appointments.
  • Print work orders with builder service paperwork.
  • Assign correct installers and/or Service Technicians to purchase orders.
  • Receive labor PO once installation is complete.
  • Provide status updates to builder representatives.
  • Compile all order data, communication, and completed/signed paperwork to header of order.
  • Field calls from Service Technicians and homeowners.
  • Attend weekly administrative meetings.
  • Interface with other departmental team members to solve problems that cross departments.
  • Other customer service, administrative, and clerical duties as assigned.

Requirements:

  • Proficiency with Microsoft Office Suite and advanced proficiency with Microsoft Excel.
  • Proficiency in Oracle, JD Edwards, SAP, and/or PeopleSoft a plus.
  • Ability to interface with business partners and across departments.
  • Strong analytical and problem-solving skills, with demonstrated ability to provide creative solutions to real-time challenges.
  • Ability to prioritize and multi-task.

Salary: $60,000 - $75,000 per year.

Location: Melbourne, FL.



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