Branch Manager

3 weeks ago


Cincinnati, Ohio, United States TruPartner Credit Union Full time
Job Description

Job Summary:

The Branch Manager is a key leadership position responsible for overseeing the daily operations of a TruPartner Credit Union branch. This role requires a strong leader who can motivate and guide a team to deliver exceptional member service, drive business growth, and maintain a high level of operational efficiency.

Key Responsibilities:

  • Branch Operations: Ensure the branch operates in accordance with established policies, procedures, and regulatory requirements.
  • Team Leadership: Supervise and develop a team of branch staff, providing guidance, coaching, and training to ensure they have the skills and knowledge to deliver excellent member service.
  • Member Service: Foster a member-focused culture, ensuring that all interactions with members are professional, courteous, and responsive to their needs.
  • Business Development: Identify opportunities to grow the branch's business, including increasing loan and deposit volumes, and implementing strategies to attract and retain members.
  • Security and Compliance: Ensure the branch maintains a secure and compliant environment, adhering to all relevant laws, regulations, and Credit Union policies.

Requirements:

  • Education: High school graduate or equivalent; additional college coursework in business or finance is preferred.
  • Experience: Minimum of two to three years of related experience in a financial institution, with supervisory experience preferred.
  • Skills: Excellent interpersonal, leadership, and member service skills; ability to understand, interpret, and enforce policies and procedures; professional appearance, dress, and attitude.

Preferred Qualifications:

  • Bilingual in Spanish: Ability to communicate effectively with members who speak Spanish.

Working Conditions:

The Branch Manager will work in a fast-paced environment, interacting with members, staff, and other stakeholders. The role requires strong communication, leadership, and problem-solving skills, as well as the ability to work independently and as part of a team.

What We Offer:

TruPartner Credit Union offers a competitive salary, benefits package, and opportunities for professional growth and development. We are an equal opportunity employer and welcome applications from diverse candidates.


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