Credit Union Collections Specialist
3 weeks ago
Educated Financially, Naturally - Education First Credit Union's mission is to enhance members' financial positions through education, quality service, and value-minded products. With over 80 years of history, we've grown to serve school employees and students in Ohio and surrounding counties. Our commitment to the community is evident in our community development projects and charitable efforts.
About the Role:
We're looking for a seasoned professional to fill the Member Solutions Specialist (Collections) position at our Columbus Mound Street branch. As a key member of our team, you'll be responsible for reducing delinquency and loss on all products and services offered. This includes diligent attempts to contact delinquent customers, reviewing accounts for possible legal action, and managing negative shares daily. Your strong communication skills and problem-solving abilities will help persuade members to make payments and resolve outstanding balances. You'll also maintain member and employee confidence while protecting operations by keeping information confidential.
Responsibilities:
Your responsibilities will include but are not limited to:
* Diligently attempting to contact all delinquent customers
* Listening to member issues and proactively offering solutions to their delinquency
* Exhibiting the ability to persuade members to resolve delinquency
* Adhering to the member contact process
* Reviewing each and every delinquent account for possible legal action
* Managing negative shares daily
* Answering inbound calls from members and internal employees regarding Negative Share Accounts, Delinquent Loans and Credit Cards, and Charged-off Accounts
Requirements:
To succeed in this role, you'll need a High School Diploma or GED, 1-2 years of relevant collections experience, and 1-3 years of previous experience working in a financial institution, credit union, or bank. Strong technical skills include proficiency in multiple computer web applications, such as Microsoft Teams, and ability to operate multiple computer systems simultaneously. A flexible schedule and reliable transportation are also necessary for this in-office role.
Benefits:
EFCU offers a comprehensive benefits package to full-time employees, including medical, dental, and vision coverage, company-paid life insurance, and a 401(k) plan with a 5% company match. You'll also enjoy flexible spending accounts, educational assistance programs, and generous time off opportunities. Don't miss out on these amazing perks
Salary and Location:
The estimated salary for this role is $20.00/hour. This position is located in Columbus, Ohio, with an additional branch office in Reynoldsburg. If you're passionate about delivering exceptional member service and want to be part of a dynamic team, apply today The estimated annual salary is approximately $41,600.
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