Customer Relations Specialist
1 month ago
The Customer Relations Analyst is responsible for providing professional responses and resolutions to customer inquiries and concerns. This role requires strong communication and problem-solving skills, as well as the ability to work in a fast-paced environment.
Key Responsibilities:
- Respond to customer inquiries and concerns via phone, email, and in-person
- Resolve customer complaints and issues in a timely and professional manner
- Collaborate with internal teams to resolve customer issues and improve customer satisfaction
- Provide excellent customer service and ensure a positive customer experience
Requirements:
- High school diploma or equivalent required; associate's or bachelor's degree preferred
- 1-2 years of customer service experience required
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
What We Offer:
- Competitive salary and benefits package
- Opportunities for professional growth and development
- A dynamic and supportive work environment
About CarMax
CarMax is a leading retailer of used cars, offering a wide selection of high-quality vehicles at competitive prices. We are committed to providing an exceptional customer experience and building long-term relationships with our customers.
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