Veterinary Front Desk Associate

7 days ago


Louisville Kentucky, United States Hurstbourne Animal Hospital Full time

About Our Hospital:

Hurstbourne Animal Hospital is a comprehensive veterinary care and urgent care provider serving the Louisville community and beyond. With a team of dedicated animal lovers, we offer state-of-the-art medical care, an array of services, and routine and advanced treatments for pets.

As a Receptionist, You Will:

  • Receive and place calls to clients for scheduling purposes.
  • Prioritize multiple tasks in a calm and organized manner.
  • Maintain proper documentation through client and pet records.
  • Assist clients with necessary instructions, information, and invoices.
  • Schedule future appointments and manage hospital computer systems.
  • Manage the financial needs of the hospital by maintaining accurate balances and following cash and credit card handling procedures.
  • Provide excellent customer service and communicate effectively with clients and teammates.
  • Advocate for pets through client education on preventative care, pet health needs, and treatment recommendations.
  • Maintain a positive attitude and demonstrate empathy toward clients and treat pets with compassion and respect.

Responsibilities and Qualifications:

  • Utilize standard office equipment and knowledge of veterinary medical terminology and procedures.
  • Work independently and accept direction on assigned tasks.
  • Possess organizational skills, critical thinking, and strong verbal and written communication skills.
  • Manage stressful situations and make sound judgments.

Benefits:

  • Competitive pay range of $12.35-$20.90/hour based on experience.
  • Discounted veterinary care.
  • Opportunity for educational assistance and career growth.
  • Collaborative working environment and a large network of veterinary professionals.


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