Facilities Operations Coordinator

2 weeks ago


Culver City, California, United States JLL Full time
{"title": "Assistant Facilities Manager", "description": "Role Overview

We're JLL, a professional services and investment management firm specializing in real estate. Our team helps organizations around the world achieve their ambitions by owning, occupying, and investing in real estate.

Key Responsibilities
  • Work with the Facilities Manager to oversee the delivery of maintenance and repair services within a multi-building campus environment.
  • Support work order management for in-house staff and third-party vendors, driving performance to meet or exceed Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).
  • Act as escalation point for a team of facility coordinators, finding clarity amid ambiguity.
  • Manage the maintenance of existing contracts, sourcing local services and goods through 3rd party suppliers, and driving vendor performance.
  • Assist in the development and management of operating and capital budgets, managing POs, confirming work completion, and ensuring timely vendor payment.
  • Partner with site leaders to meet creative needs within available resources.
  • Assist with the successful execution of internal and external client events and productions, with occasional off-hours support needed.
  • Partner with other vendor service providers at the site, including reception, mail operations, security, meeting & events, janitorial, and food service.
  • Provide 24/7 emergency call support.
Requirements
  • Prior experience leading others or supervising work within a high-profile corporate environment.
  • Prior success managing work order systems with high volumes of tickets and established KPIs.
  • Ability to drive own performance and the performance of others through effective time management, balancing, and completing project priorities amongst frequent and recurrent customer requests.
  • Excellent verbal and written communication skills with the ability to calibrate messaging to diverse audiences.
  • Superior customer service skills with the ability to maintain professionalism at all times.
  • Comfort dealing with ambiguity and adapting to a quickly moving and ever-evolving work environment.
  • Prior experience in facilities, workplace services, property management, studio operations, hospitality, or related fields preferred.
  • Basic knowledge of building systems (mechanical and electrical systems) preferred.
About JLL

We're an entrepreneurial, inclusive culture where we succeed together - across the desk and around the globe. Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits, and pay.

", "lang_code": "en-US"}

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