Bilingual Customer Service Representative

4 days ago


Indianapolis, Indiana, United States BCForward Full time
Customer Service Representative Opportunity

We are seeking a skilled and bilingual customer service representative to join our team in Indianapolis. This role offers a unique blend of remote work and on-site training, providing an excellent opportunity for individuals who value flexibility and collaboration.

About the Role:

  • Job Summary: As a customer service representative, you will be responsible for expediting the claims application process, ensuring correct case assignment, and acting as a liaison between customers and internal teams.
  • Key Responsibilities:
  1. Communicate effectively with customers via phone and written correspondence, addressing their concerns and resolving issues promptly.
  2. Educate customers on required documentation, time frames, payment information, and claim status through various channels.
  3. Enter accurate application information into our claims management system, meeting both internal and external customer requirements.
  4. Assign new claims to the appropriate handlers and direct customer calls to the correct personnel.
  5. Prioritize maintaining a high-quality service culture within our team.

Requirements:

  • Education & Experience: A high school diploma or equivalent is required. One year of customer service experience or an equivalent combination of education and experience is preferred.
  • Skills & Knowledge: Knowledge of disability plan eligibility, coverage, and benefits is essential. Strong communication, organizational, and interpersonal skills are also required.

What We Offer:

  • A competitive salary of $19.00 per hour, paid bi-weekly.
  • A 12-month contract with opportunities for extension.
  • The chance to work with a dynamic team in a fast-paced environment.
  • Ongoing training and development to enhance your skills and knowledge.

About BCforward:

BCforward is a leading provider of professional services and workforce management solutions. Our company champions human potential, helping organizations transform, accelerate, and scale. With a strong culture and clear values, we strive to become a market leader and best-in-class place to work.



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