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IT Training and Support Specialist

2 months ago

Richmond, Virginia, United States Franklin Fitch Full time
IT Training and Support Specialist

We are seeking an experienced IT Training and Support Specialist to join our team at Franklin Fitch. As a key member of our IT department, you will be responsible for designing and delivering training programs to our end-users, as well as providing technical support and troubleshooting assistance.

Key Responsibilities:

  • Create training materials and establish the curriculum for our training program
  • Host Q&A sessions for end-users on new software and platform roll-outs
  • Evaluate training needs, identify areas for development, and engage in continuous improvement
  • Provide end-user support on technical issues, taking escalations from the helpdesk team

Requirements:

  • Experience in a law firm is highly desirable, working with legal applications
  • Experience training end-users on MS Office, VBA, iManage, and Windows
  • Ability to troubleshoot technical issues and provide excellent customer service to end-users
  • Be a self-starter who is always looking for ways to improve the end-user experience

What We Offer:

  • Opportunity to have a seat at the table when it comes to defining the curriculum
  • Working in a collaborative environment where new ideas are encouraged
  • Access to some of the best tools on the market, in a firm that invests heavily in technology