Operations Supervisor

7 days ago

Olive Branch, Mississippi, United States FedEx Full time
Operations Supervisor Job Summary

This is a frontline supervisor position that supports the FedEx Safety Above All Culture and manages specific day-to-day operations and an assigned staff. The Operations Supervisor is responsible for ensuring safe and efficient package sortation through the management of Package Handlers. The role may also involve managing administrative employees and functions, ensuring administrative processes are compliant with FedEx policies and procedures and governmental regulations.

Key Responsibilities:
  • Serves as a champion for FedEx's Safety Above All Culture and supports all related initiatives.
  • Management responsibilities include, but are not limited to: hiring, terminations, coaching, training, recognition and rewards, performance evaluation and management, discipline, addressing employee concerns and staff productivity.
  • Plans, organizes, staffs, directs and controls specific day-to-day operations.
  • Responsible for assigning and managing employees to ensure the safe and efficient sortation of packages through the facility, minimizing operational cost and maximizing operational quality.
  • Analyzes operational performance through direct observation, interpretation of reports and collaboration with others.
  • Determines opportunities for improvement of key metrics and executes action plans to achieve results.
  • Leads daily employee and/or planning meetings to ensure workforce communication and understanding of operational updates and daily goals.
  • Participates in the development of and responsible for administering company employee relations strategies, including maintaining the confidentiality of such material and matters.
  • Participates in the development of and responsible for administering company safety strategies and programs.
  • Investigates, resolves and/or escalates customer service issues, as appropriate.
  • Responsible for training new employees regarding job duties and performance expectations and ensuring compliance with FXG policies, procedures and other training requirements.
  • Mentors and develops critical skill sets for new and/or less-experienced Operations Supervisors.
Requirements:
  • High school diploma or GED required; Bachelor's degree preferred.
  • Six (6) months experience required in the following areas: package handler at FedEx, fast-paced environment (retail, hospitality, fulfillment center, warehouse, dock, or stock room/stock functions), military experience with honorable discharge or supervisory experience.
  • In lieu of experience, certification program or Associate's Degree in related area or 2+ years of college courses towards a degree. Bachelor's Degree (preferred).
Knowledge, Skills and Abilities:
  • Ability to inspire a shared vision and empower and motivate a team.
  • Demonstrated ability to build professional rapport, effectively lead a team and positively influence diverse groups.
  • Proven ability to apply sound business judgment to establish and accomplish goals.
  • Verbal and written communication skills necessary to communicate with various audience levels and group sizes.
  • Ability to effectively provide employees instruction on process and practice.
  • Ability to read, interpret and draw conclusions from numerical data and written information.
  • Software skills, including use of Microsoft Office software and web-based applications.
  • Ability to maintain a working knowledge of relevant technology-based projects, including various devices and computer-based applications.
  • Ability to mentor, coach and act as a knowledge resource to other employees.
Job Conditions:
  • May need to lift and carry up to 50 pounds.
  • May work in hot or cold temperatures.
  • May work in an environment with loud noise and fumes.
  • Minimal travel required.

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