Spa Journey Coordinator

1 week ago


Sedona, Arizona, United States Enchantment Resort Full time
Job Summary

We are seeking a highly skilled and enthusiastic Spa Journey Coordinator to join our team at Enchantment Resort. As a key member of our reservations team, you will be responsible for providing exceptional guest service and ensuring a seamless experience for our spa guests.

Key Responsibilities
  • Handle reservations for spa guests, including rooms and services
  • Schedule spa appointments and maintain accurate records
  • Provide detailed information about spa treatments, packages, and services
  • Communicate effectively with guests, visitors, and colleagues to ensure a positive experience
  • Maintain a safe and organized work environment
  • Actively promote the spa and its services
  • Utilize spa computers with proficiency and accuracy
  • Input and access information from computer systems efficiently
  • Prepare and distribute arrival information and sales materials
  • Stay knowledgeable about current promotions and discounts
  • Work with groups and serve as backup to Front Desk Coordinators as needed
Requirements and Authorities
  • Maintain confidentiality of Enchantment Resort information
  • Exercise independent decision-making skills
  • Communicate and coordinate with other departments
Minimum Qualifications
  • High school education or equivalent work experience
  • Some college preferred
  • Prior guest relations training in spa, hotel, or customer service industry desired
  • Strong organizational skills, excellent written and verbal communication skills
  • Ability to perform and prioritize multiple tasks
  • Computer skills required
Physical Requirements
  • Lifting up to 50 pounds
  • 90% Sitting
  • 10% Walking, standing, and bending
  • Hearing and manual dexterity
  • Distance vision 1-3 feet


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