Franchise Business Excellence Specialist

1 week ago


Uniondale, New York, United States UPS Full time
Drive Business Growth with UPS

We are looking for an experienced Franchise Business Excellence Specialist to join our team at UPS. As a key member of our franchise business excellence team, you will play a critical role in driving business growth and excellence across our franchise network.

The estimated salary for this position is $76,836.00/year to $123,168.00/year, based on market location and factors such as job-related knowledge, skills, and education/training and work experience.

About the Role:

This exciting opportunity will see you working closely with our franchisees to identify areas for improvement and develop tailored strategies to drive revenue and profitability. You will be responsible for providing coaching, counseling, and communication to support the growth and development of our franchise network.

  • Act as liaison between The UPS Store, Inc. and UPS, vendors, Area Franchisees and the Franchisee by serving as the primary point of contact to provide answers for concerns and questions.
  • Solves Customer Problems: Identifies business areas and stakeholders impacted by customer issues; engages appropriate resources to resolve customer issues; identifies root causes to ensure problems do not recur; stays motivated despite difficult circumstances or setbacks.
Required Skills and Qualifications:

To be successful in this role, you will need:

  • 5+ years of franchisee experience.
  • Bachelor's Degree preferred (or internationally comparable degree) or be a current UPS employee with three years of UPS experience.
Benefits:

As a valued member of our team, you can expect to receive a comprehensive benefits package, including medical/prescription drug coverage, dental coverage, vision coverage, flexible spending account, health savings account, dependent care flexible spending account, basic and supplemental life insurance & accidental death and dismemberment, disability income protection plan, employee assistance program, 401(k) retirement program, vacation, paid holidays and personal time, paid sick and family and medical leave time as required by law, and discounted employee stock purchase program.



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