Senior Salesforce Business Analyst
1 week ago
As a Senior Salesforce Business Analyst at Neocol, you will play a crucial role in driving business success for our subscription-based clients. With a focus on Revenue Cloud, you will analyze data, identify opportunities, and develop solutions to improve customer experience.
Key Responsibilities- Facilitate discovery workshops with clients to understand and document requirements and business processes
- Gain alignment and approval of solution requirements and acceptance criteria with the Business Analyst team
- Serve as a liaison between technical teams and business stakeholders
- Facilitate solution demonstrations and create scalable solution documentation
- Support the delivery team in change management and quality assurance
- 5+ years of experience in Salesforce CPQ implementations with expertise in Sales & Service Cloud
- Experience matching user requirements to CPQ, Billings, and Salesforce solutions
- Salesforce CPQ and SFDC Administrator or Developer certifications
- Experience using Jira, Slack, Google Suite, and LucidChart
- Ability to understand client needs and respond creatively
- Previous experience working cross-functionally with technical and non-technical resources
- Experience analyzing data and identifying opportunities for standardization
- Highly organized with excellent communication skills
- Knowledge of Revenue Cloud, B2B Commerce, Experience Cloud, Mulesoft, Tableau/CRM, RightRev, and NetSuite/ARM
- Billing experience and accreditations are a plus
- Fully remote workforce with flexible PTO
- Employer match 401(k) plan
- Medical, vision, and dental benefit offerings
- Adoption Assistance Program
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