Senior Salesforce Business Analyst

1 week ago


Chicago, Illinois, United States Neocol Full time
Job Overview

As a Senior Salesforce Business Analyst at Neocol, you will play a crucial role in driving business success for our subscription-based clients. With a focus on Revenue Cloud, you will analyze data, identify opportunities, and develop solutions to improve customer experience.

Key Responsibilities
  • Facilitate discovery workshops with clients to understand and document requirements and business processes
  • Gain alignment and approval of solution requirements and acceptance criteria with the Business Analyst team
  • Serve as a liaison between technical teams and business stakeholders
  • Facilitate solution demonstrations and create scalable solution documentation
  • Support the delivery team in change management and quality assurance
Requirements
  • 5+ years of experience in Salesforce CPQ implementations with expertise in Sales & Service Cloud
  • Experience matching user requirements to CPQ, Billings, and Salesforce solutions
  • Salesforce CPQ and SFDC Administrator or Developer certifications
  • Experience using Jira, Slack, Google Suite, and LucidChart
  • Ability to understand client needs and respond creatively
  • Previous experience working cross-functionally with technical and non-technical resources
  • Experience analyzing data and identifying opportunities for standardization
  • Highly organized with excellent communication skills
Preferred Qualifications
  • Knowledge of Revenue Cloud, B2B Commerce, Experience Cloud, Mulesoft, Tableau/CRM, RightRev, and NetSuite/ARM
  • Billing experience and accreditations are a plus
What We Offer
  • Fully remote workforce with flexible PTO
  • Employer match 401(k) plan
  • Medical, vision, and dental benefit offerings
  • Adoption Assistance Program


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