Help Desk Support Associate

2 weeks ago


Fort Myers, Florida, United States Florida Gulf Coast University Full time

Job Summary

The Florida Gulf Coast University Help Desk Assistant will provide exceptional customer service and technical support to the university community. This role is part of the Information Technology Services team, which provides leadership and instills confidence through exceptional technology and assistance.

Key Responsibilities

  • Provide phone support to the university community
  • Answer questions about hardware and software configurations
  • Remote troubleshooting and technical support
  • Help with testing of new services and technologies
  • Record work in the Help Desk ticketing system

Requirements

  • High school diploma or equivalent
  • Experience providing excellent customer service in person and over the phone
  • Basic knowledge and understanding of computer use
  • Open availability, including evenings and weekends

Preferred Qualifications

  • Previous experience in a help desk role in a higher education environment
  • Coursework or training in IT disciplines, such as computer applications, hardware, networking, or systems

Knowledge, Skills, & Abilities

  • Promote a common purpose consistent with university goals and demonstrate a commitment to students and the learning environment
  • Provide quality customer service by creating a welcoming and supportive environment
  • Present a professional image in word, action, and attire
  • Ability to interact in a professional manner with a diverse group of staff, faculty, students, and the community


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