Student Support Associate

1 day ago


Fort Myers, Florida, United States Florida Gulf Coast University Full time

Job Summary

Florida Gulf Coast University is seeking a part-time Student User Services Support Associate to join our team. As a key member of our User Services department, you will provide front-line technology support to our students, faculty, and staff.

Key Responsibilities

  • Provide technical support for a wide range of issues, including software navigation, printing, and networking.
  • Escalate complex technical inquiries to other User Services staff members as needed.
  • Assist with maintaining our computer labs and supporting ITS projects.
  • Collaborate with other teams to ensure seamless support for our customers.

Requirements

  • High school diploma or equivalent.
  • Excellent customer service skills and attention to detail.
  • Basic knowledge and understanding of computer use.
  • Preferred qualifications include one year of experience in a help desk or similar role.

What We Offer

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A commitment to diversity, equity, and inclusion.


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