Reservation Agent
5 days ago
We are seeking a highly skilled and customer-focused Reservation Agent to join our team at Valencia Hotel Collection - Central Reservations Office (CRO). As a key member of our reservations team, you will be responsible for communicating with guests and travel agents to provide exceptional customer service and ensure seamless reservation experiences.
Responsibilities- Provide accurate and timely information to guests and travel agents regarding hotel reservations and services.
- Process and manage reservations, cancellations, and modifications in a professional and efficient manner.
- Utilize computer systems and software to manage reservations, track guest information, and maintain accurate records.
- Collaborate with colleagues to ensure seamless communication and coordination of guest requests and services.
- Participate in ongoing training and development to enhance knowledge and skills in customer service, hotel operations, and technology.
- Contribute to a positive and productive work environment by maintaining a professional demeanor, adhering to company policies and procedures, and promoting a culture of excellence.
- High school diploma or equivalent required; hotel operations or customer service experience preferred.
- Excellent communication and interpersonal skills, with the ability to work effectively with guests, travel agents, and colleagues.
- Ability to multitask, prioritize tasks, and manage multiple reservations and guest requests simultaneously.
- Proficiency in computer software and systems, including hotel property management systems and customer relationship management tools.
- Ability to work in a fast-paced environment, maintain a high level of productivity, and adapt to changing circumstances.
- Competitive salary and benefits package, including medical, dental, and life insurance.
- Paid time off and paid community service days.
- Opportunities for professional growth and development, including training and education programs.
Valencia Hotel Group is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and supportive of all employees.
-
Reservations Agent
2 weeks ago
San Antonio, Texas, United States Pyramid Global Hospitality Full timeAbout the RoleThe Reservations Agent is a key member of our team, responsible for representing La Cantera Resort & Spa to prospective guests. This role requires a high level of professionalism, attention to detail, and excellent communication skills.Key ResponsibilitiesRepresent La Cantera Resort & Spa to prospective guests over the phone and through email...
-
Reservation Agent
2 weeks ago
San Antonio, Texas, United States Valencia Group Full time{"Job Title": "Reservation Agent", "Job Summary": "We are seeking a skilled Reservation Agent to join our team at Valencia Hotel Collection's Central Reservations Office (CRO) in San Antonio, TX. As a key member of our reservations team, you will be responsible for communicating with guests and travel agents to provide exceptional customer service and ensure...
-
Reservations Agent
3 weeks ago
San Antonio, Texas, United States Pyramid Global Hospitality Full timeAbout the RoleThe Reservations Agent is a key member of our team at Pyramid Global Hospitality, responsible for representing our luxury resort to prospective guests in a professional and proficient manner.Key ResponsibilitiesRepresent the resort as a Reservations Sales Associate, providing information on accommodations and amenities to prospective...
-
Front Desk Agent
3 weeks ago
San Antonio, Texas, United States El Cosmico Full timeAbout Our CompanyHotel Havana is a 27-room historic property located on the River Walk in San Antonio, Texas. Our hotel is a unique blend of Mediterranean Revival architecture, rich Spanish Colonial history, and calm Caribbean temperament.Job SummaryWe are seeking a highly motivated and customer-focused Front Desk Agent to join our team. As a Front Desk...
-
Front Desk Agent
1 week ago
San Antonio, Texas, United States El Cosmico Full timeJob Title: Part Time Front Desk AgentAbout Our Company:Hotel Havana is a 27-room historic property restored from a 1914 upscale residential hotel. Our unique guest rooms and public spaces reflect a combination of Mediterranean Revival architecture, rich Spanish Colonial history, and calm Caribbean temperament.Job Summary:We are seeking a Part Time Front Desk...
-
Front Desk Associate
2 weeks ago
San Antonio, Texas, United States Bluegreen Vacations Full timeJob Title: Front Desk AgentWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Eilan Hotel & Spa in San Antonio, TX.Job Summary:The Front Desk Agent will be responsible for providing exceptional customer service to our guests, managing reservations, and ensuring a seamless check-in and check-out experience.Key...
-
Customer Service Representative
3 weeks ago
San Antonio, Texas, United States Valencia Group Full timeJob SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Valencia Hotel Collection - Central Reservations Office (CRO). As a key member of our reservations team, you will be responsible for communicating with guests and travel agents to ensure seamless and personalized...
-
Front Desk Representative
3 weeks ago
San Antonio, Texas, United States Marriott International Inc Full timeJob SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Marriott International Inc. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a seamless experience.Key Responsibilities:Guest Check-In/Check-Out: Greet and welcome guests, complete...
-
Call Center Manager
6 days ago
San Antonio, Texas, United States Valencia Group Full timeJob SummaryThe Call Center Manager is a key role within the Valencia Hotel Collection, responsible for leading and managing the daily operations of the Central Reservations Office (CRO). This position involves overseeing a team of agents, ensuring maximum efficiency, and maintaining high levels of customer service.Key ResponsibilitiesLead and manage a team...
-
Front Desk Associate
3 weeks ago
San Antonio, Texas, United States Quorum Hotels Full time{"title": "Guest Services Agent", "description": "Key ResponsibilitiesProvide exceptional guest service, ensuring a warm and welcoming experience for all visitors.Register guests, manage reservations, and process check-ins and check-outs efficiently.Operate the front desk computer system, maintaining accurate records and resolving issues promptly.Assist with...
-
Hotel Front Desk Representative
1 week ago
San Antonio, Texas, United States Hilton Garden Inn San Antonio Airport Full timeHotel Front Desk Agent Job DescriptionWe are seeking a highly skilled and customer-focused Hotel Front Desk Agent to join our team at Hilton Garden Inn San Antonio Airport. As a key member of our guest services team, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.Key...
-
Front Desk Agent
3 days ago
San Angelo, Texas, United States Hampton San Angelo Full timeJob Summary:As a Front Desk Agent at Hampton San Angelo, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a warm and welcoming experience. Your primary responsibilities will include registering guests, making and modifying reservations, and handling hotel operator and concierge duties. You will also...
-
Hotel Front Desk Representative
2 weeks ago
San Antonio, Texas, United States Hilton Garden Inn San Antonio Airport Full timeHotel Front Desk Agent Welcome to the Hilton Garden Inn San Antonio Airport, where we're looking for a skilled and friendly Hotel Front Desk Agent to join our team! As a Hotel Front Desk Agent, you'll be the first point of contact for our guests, providing exceptional service and ensuring their stay with us is nothing short of amazing. Your...
-
Flexible Guest Relations Associate
4 weeks ago
San Antonio, Texas, United States Pyramid Global Hospitality Full timePosition Overview:A Guest Service Agent (GSA) at Pyramid Global Hospitality is essential in delivering an outstanding experience for our guests.Key Responsibilities:- Provide exceptional customer support and address guest inquiries with professionalism.- Assist guests with their needs, ensuring a seamless stay.- Handle reservations and manage guest...
-
Travel Consultant
4 weeks ago
San Antonio, Texas, United States TimeSaving Travel Full timeAbout the role at TimeSaving TravelJob Summary:We are seeking a highly skilled and experienced Travel Agent to join our team at TimeSaving Travel. As a Remote Travel Agent, you will be responsible for assisting clients with their cruise travel plans, ensuring a seamless and enjoyable booking experience.Key Responsibilities:Client Consultation: Assist clients...
-
Travel Consultant
3 weeks ago
San Antonio, Texas, United States TimeSaving Travel Full timeAbout the role at TimeSaving TravelJob Summary:We are seeking a highly skilled and experienced Travel Agent to join our team at TimeSaving Travel. As a Remote Travel Agent, you will be responsible for assisting clients with their cruise travel plans, ensuring a seamless and enjoyable booking experience.Key Responsibilities:Client Consultation: Assist clients...
-
Hotel Front Desk Representative
2 weeks ago
San Antonio, Texas, United States Hilton Garden Inn San Antonio Airport Full timeHotel Front Desk Agent Job DescriptionWe are seeking a highly skilled and customer-focused Hotel Front Desk Agent to join our team at Hilton Garden Inn San Antonio Airport. As a key member of our guest services team, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.Key...
-
Call Center Manager
3 weeks ago
San Antonio, Texas, United States Valencia Group Full timeJob SummaryThe Valencia Group is seeking a highly skilled Call Center Manager to lead the daily operations of our Central Reservations Office. As a key member of our team, you will be responsible for overseeing a team of agents, ensuring maximum efficiency, and maintaining high levels of customer service.Key ResponsibilitiesTeam Leadership & Supervision:...
-
Front Desk Agent
3 days ago
San Angelo, Texas, United States Aimbridge Hospitality Full timeJob SummaryAs a Front Desk Agent at Aimbridge Hospitality, you will be responsible for providing exceptional guest service and ensuring a smooth stay for our guests. This role involves greeting and registering guests, handling room reservations, and providing information about hotel services and facilities.ResponsibilitiesApproach all encounters with guests...
-
Travel Consultant
1 week ago
San Antonio, Texas, United States TimeSaving Travel Full timeAbout the JobAs a Remote Travel Agent with TimeSaving Travel, you will be responsible for delivering exceptional customer experiences by providing expert advice and recommendations on cruise travel plans.Key Responsibilities:Assist clients in selecting and booking cruise packages, including accommodations, excursions, and travel insurance.Provide detailed...