Reservation Agent

5 days ago


San Antonio, Texas, United States Valencia Group Full time
Job Summary

We are seeking a highly skilled and customer-focused Reservation Agent to join our team at Valencia Hotel Collection - Central Reservations Office (CRO). As a key member of our reservations team, you will be responsible for communicating with guests and travel agents to provide exceptional customer service and ensure seamless reservation experiences.

Responsibilities
  • Provide accurate and timely information to guests and travel agents regarding hotel reservations and services.
  • Process and manage reservations, cancellations, and modifications in a professional and efficient manner.
  • Utilize computer systems and software to manage reservations, track guest information, and maintain accurate records.
  • Collaborate with colleagues to ensure seamless communication and coordination of guest requests and services.
  • Participate in ongoing training and development to enhance knowledge and skills in customer service, hotel operations, and technology.
  • Contribute to a positive and productive work environment by maintaining a professional demeanor, adhering to company policies and procedures, and promoting a culture of excellence.
Requirements
  • High school diploma or equivalent required; hotel operations or customer service experience preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, travel agents, and colleagues.
  • Ability to multitask, prioritize tasks, and manage multiple reservations and guest requests simultaneously.
  • Proficiency in computer software and systems, including hotel property management systems and customer relationship management tools.
  • Ability to work in a fast-paced environment, maintain a high level of productivity, and adapt to changing circumstances.
Benefits
  • Competitive salary and benefits package, including medical, dental, and life insurance.
  • Paid time off and paid community service days.
  • Opportunities for professional growth and development, including training and education programs.

Valencia Hotel Group is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and supportive of all employees.


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