Medical Imaging Field Service Technician

4 days ago


Addison, Texas, United States MXR Imaging, Inc. Full time

About the Role:

MXR Imaging, Inc. is seeking an experienced Medical Imaging Field Service Technician to join our team. As a key member of our field service team, you will be responsible for installing, maintaining, servicing, troubleshooting, and repairing diagnostic imaging equipment at clinical sites.


Responsibilities:
  1. Install and Maintain Equipment: Install new equipment at customer sites with minimal support and conduct preventative maintenance on medical diagnostic imaging systems.
  2. Troubleshoot and Repair Equipment: Troubleshoot and repair equipment with occasional support from other FSEs.
  3. Sales and Business Development: Identify and pass sales leads on to Regional Account Managers and assist in closing new business and contract renewals.
  4. Quality and Customer Satisfaction: Serve as an ambassador of MXR Imaging's Quality Policy by consistently delighting our customers.

Requirements:
  • Education and Certifications: Bachelor of Science degree in an engineering discipline; electrical, biomedical, or computer engineering preferred.
  • Military Electronics Background: Desired; Associates (AA) degree acceptable with direct experience.
  • Radiation Safety Certification: Must be eligible to obtain per state requirements (if applicable).

Skills and Qualifications:
  • Field Service Experience: 3+ years of direct field service experience preferred.
  • Ultrasound Diagnostic Imaging Experience: 2+ years of ultrasound diagnostic imaging field service experience with Siemens, GE, Philips, Toshiba, Hitachi, and/or Samsung equipment highly preferred.
  • Quality Control Guidelines: Knowledge of ISO 9001/13485 and FDA Quality System Regulation (QSR) quality control guidelines preferred.
  • Field Service Software: Working knowledge of field service software systems preferred.


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