Customer Service Representative

2 weeks ago

Chicago, Illinois, United States Fitness Formula Clubs Full time
Benefits:
  • Dental coverage
  • Employee discounts
  • Training and development opportunities
  • Vision coverage
  • Wellness resources
Are you a dedicated individual who thrives in a vibrant customer-oriented setting? If you are eager to be part of a leading fitness organization that values a positive work culture and a proven path to success, then Fitness Formula Clubs (FFC) could be the right fit for you.

We are seeking to fill a part-time Front Desk Attendant position with someone who is personable, dependable, and eager to learn. At FFC, exceptional customer service is essential. You will ensure a welcoming, tidy, and secure atmosphere for all guests while embodying FFC's core principles. You will also become part of a caring and diverse team that focuses on building connections and adding value by assisting others.

Location: FFC East Lakeview

Key Responsibilities:
  • Welcome members by name and create a positive first impression of the facility
  • Check-in members and guests upon arrival
  • Serve as a liaison between current and prospective members and the Membership Department
  • Answer incoming calls in a professional manner
  • Address all member inquiries, concerns, and complaints; Provide additional assistance to the Membership Experience Manager as required
  • Execute opening and closing procedures for the front desk
  • Process payments as necessary and ensure the cash drawer is balanced at the beginning and end of each shift
  • Participate in all mandatory department and club staff meetings
  • Maintain a clean, safe, and healthy environment for members, guests, and colleagues
What We Provide:
  • Insurance - Medical (for Full-time employees only), Dental, and Vision coverage through UnitedHealthcare
  • Company-paid Life Insurance (for Full-time employees only)
  • 401K plan with company matching
  • Professional Development Reimbursement - FFC will match 50% of the cost for an educational activity up to a maximum reimbursement of $200 per calendar year. We encourage our staff to broaden their educational development. This benefit becomes effective after 90 days of employment (for Full-time employees only)
  • We offer fitness instructor training and substantial discounts on these educational programs (Pilates, Group Fitness, Personal Trainer, Yoga)
Additional Benefits of Working at FFC:
  • Complimentary Club Membership to access any of our FFC locations
  • Open Door Policy - All managers and corporate team members maintain an open door policy
  • Diverse and Inclusive Culture - Our team comprises individuals from various backgrounds who contribute their thoughts, ideas, and perspectives to create a welcoming environment
  • 25% discounts on Spa, Retail, and Fitness classes for all employees
  • Employee appreciation initiatives
  • Various fringe benefits such as Nationwide Pet Insurance, Ventra Benefit Program (pre-tax dollars), T-Mobile Unlimited Talk, Text, and Data, phone plans for only $30 per line (up to 4 lines), and more
Our Commitment to Hospitality:FFC provides a comprehensive training program that is mandatory for all employees. This training includes several hospitality courses to be completed within your first 90 days. Your manager will discuss your role-specific training and schedule upon hiring.

Our Purpose:

"To enhance the lives of our members and guests by improving their overall health and well-being." Our members, guests, and staff reflect the diversity of the city we serve. We are committed to fostering a respectful and inclusive community.

*Requests can be made for a complete list of job activities, physical demands, and work environment.

Compensation: $16.20 per hour

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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