IT Infrastructure Specialist

1 day ago


Westlake Village, California, United States Integrated Telemanagement Services Inc Full time
IT Engineer Job Description

We are seeking a highly skilled IT Engineer to join our team at Integrated Telemanagement Services Inc. As an IT Engineer, you will be responsible for ensuring the optimal operation of our backend infrastructure, providing exceptional support to clients, and staying up-to-date with the latest technologies.

Key Responsibilities:
  • Manage and maintain our backend infrastructure to ensure high uptime and minimal risk.
  • Stay current on the latest platforms and technologies to provide innovative solutions to clients.
  • Provide regular automation capabilities and client-facing SME expertise to drive business growth.
  • Coach individual contributors to develop their skills and provide them with the tools they need to succeed.
  • Develop creative and scalable solutions to solve both ITS and client challenges.
  • Collaborate with cross-functional teams to ensure strong communication and support.
  • Participate in pre-sales and client retention situations as needed.
  • Drive standardization and create SOPs for visibility into process across teams.
  • Regularly report on team stats, including CSAT, vulnerability & risk tracking, SLA adherence, escalations, and new functionality releases.
Requirements:
  • 5+ years of client-facing experience.
  • 5+ years IT experience.
  • 5+ years' experience overseeing automation, MDM and RMM infrastructure, in an MSP or multi-client environment.
  • Excellent verbal and written communication skills.
  • Understanding of SaaS platforms.
  • In-depth knowledge of latest MDM and RMM technologies.
  • Ability to oversee Microsoft environments.
  • Technical understanding of RMM and MDM tools, desktop & server environments, and cloud technologies.
  • Highly detail-oriented and able to effectively prioritize tasks.
  • Outstanding interpersonal and communication skills, capable of distilling complex technical messages into a format that can be delivered to both technical and non-technical audiences.
  • Previously managed workload in a high volume, growth environment.
  • Great communicator, exhibiting success at building positive relationships with internal and external business leaders.
  • Expert knowledge of MS Office and G-Suite applications.
  • 4-year degree from an accredited college or relevant technical experience.
  • Problem analysis and problem resolution skills.
  • Exceptional written and verbal communication skills.
What We Offer:

We believe in a progressive management style and offer top-notch medical, dental, vision benefits, EAP, FSP, life insurance, 401k, and robust PTO benefits. Our 10,000 square foot facility features a fully stocked gym with locker rooms and showers, break rooms stocked with snacks and beverages, and meals regularly provided both on site and with clients.

Earnings range: $85,000 - $105,000. Flexible work from home options available.



  • Westlake Village, California, United States Integrated Telemanagement Services Inc Full time

    IT ENGINEERIntegrated Telemanagement Services Inc. is in search of dynamic professionals who possess a robust technical background, exceptional business insight, and a natural inclination for service excellence.As a leading Managed Service Provider (MSP) in IT and Telecommunications, we cater to small and medium-sized enterprises across Central and Southern...


  • Westlake Village, California, United States Integrated Telemanagement Services Full time

    Job Description**About the Role**We are seeking a highly skilled and experienced IT professional to join our team as an IT Engineer. As a key member of our team, you will be responsible for ensuring the optimal operation of our back-end infrastructure, providing exceptional support to our clients, and collaborating with our product team to deliver...


  • Westlake, Ohio, United States Fidelity TalentSource LLC Full time

    Exciting Opportunity: Infrastructure Automation SpecialistFidelity TalentSource LLC is on the lookout for a talented Infrastructure Automation Specialist to enhance our innovative team. If you thrive in a technology-driven environment and have a knack for addressing intricate challenges, this position could be the ideal fit for you.Qualifications:Bachelor's...


  • Westlake, Ohio, United States Fidelity TalentSource LLC Full time

    About the RoleFidelity TalentSource LLC is seeking a highly skilled Data Center Infrastructure Specialist to join our team. As a key member of our Data Center Operations Team, you will be responsible for providing implementation and support services for our test lab across various platforms, including telephony, network infrastructure, server hardware, and...


  • Logan Elm Village, Ohio, United States Matrix Ventures Full time

    Job SummaryWe are seeking a highly skilled IT Infrastructure Specialist to join our team at Matrix Ventures. As an IT Infrastructure Specialist, you will be responsible for maintaining and managing our document management system, communication devices, and IT infrastructure.Key ResponsibilitiesMaintain and manage our document management system to ensure...


  • Middlebury (village), Vermont, United States Middlebury College Full time

    Job SummaryThe Network Infrastructure Specialist contributes to the delivery of reliable network infrastructure and supporting services across the Middlebury College campuses.Key ResponsibilitiesNetwork Infrastructure Development: Build, deploy, and maintain network switches, wireless access points, battery backups, and additional network hardware as...


  • Westlake, Ohio, United States Fidelity TalentSource LLC Full time

    About the RoleFidelity TalentSource LLC is seeking a highly skilled Cloud Engineer to join our Cloud and Platform Engineering Group. As a Senior Cloud Engineer, you will play a key role in designing, building, and maintaining our cloud infrastructure.Key ResponsibilitiesDesign and implement scalable and secure cloud architectures using industry-leading...


  • Westlake, Ohio, United States Fidelity TalentSource LLC Full time

    Company OverviewFidelity TalentSource serves as the internal temporary staffing provider for Fidelity Investments, a leading global financial services firm. We are committed to fostering a diverse workforce and welcome individuals from various backgrounds to fill roles across Fidelity's U.S.-based locations.Position SummaryWe are seeking a dedicated and...


  • Middlebury (village), Vermont, United States Middlebury College Full time

    {"title": "Network Engineer I", "description": "Job SummaryMiddlebury College seeks a skilled Network Engineer I to contribute to the delivery of reliable network infrastructure and supporting services across our campuses.Key ResponsibilitiesDesign, deploy, and maintain network switches, wireless access points, battery backups, and other network...


  • Westlake, Ohio, United States Fidelity TalentSource LLC Full time

    Job DescriptionPosition OverviewFidelity TalentSource LLC is seeking a highly skilled Principal DevOps Engineer to join our team. As a Principal DevOps Engineer, you will be responsible for designing, developing, and managing Amazon Web Services (AWS) cloud environments running Fidelity's XTRAC workflow solutions with WebSphere, TcServer, and Apache.Key...


  • Leisure Village West-Pine Lake Park, New Jersey, United States Aurora Technologies Full time

    Job SummaryAurora Technologies is seeking a highly skilled IT Infrastructure Specialist to join our team. As a key member of our IT department, you will be responsible for the administration and maintenance of our server landscapes, ensuring seamless operation and optimal performance.Key ResponsibilitiesSupport the IT administration of our customers,...


  • Melbourne Village, Florida, United States Oceanic Solutions Full time

    We are seeking a highly skilled Solution Architect to join our team at Oceanic Solutions. As a key member of our organization, you will be responsible for the further development of our IT architecture, conducting requirement analyses, and creating technical documentation and frameworks.Your key responsibilities will include:Developing architectures for...


  • Westlake, Ohio, United States Fidelity TalentSource LLC Full time

    Senior Cloud Operations SpecialistWe are seeking a highly skilled Senior Cloud Operations Specialist to join our dynamic team. The Health Care Technology Group (HCG) is dedicated to managing the recordkeeping and administration of Health Benefits, as well as Health Savings and Reimbursement Account plans for corporate clients, employees, and retirees.The...


  • Westlake, Ohio, United States Fidelity TalentSource LLC Full time

    Senior Cloud Operations SpecialistWe are seeking a highly skilled Senior Cloud Operations Specialist to enhance our team. The Health Care Technology Group (HCG) is dedicated to the management and administration of Health Benefits, along with Health Savings and Reimbursement Account plans for various corporate clients, employees, and retirees.The technology...


  • Westlake, Ohio, United States Fidelity TalentSource LLC Full time

    Senior Cloud Operations SpecialistWe are seeking a highly skilled Senior Cloud Operations Specialist to join our team. The Health Care Technology Group (HCG) is dedicated to supporting the management and administration of Health Benefits, including Health Savings and Reimbursement Account plans for corporate clients, employees, and retirees.The Technology...


  • Westlake, Ohio, United States Fidelity TalentSource LLC Full time

    Senior Cloud Operations SpecialistWe are seeking a Senior Cloud Operations Specialist to contribute to our dynamic team. The Health Care Technology Group (HCG) is dedicated to the management and administration of Health Benefits, along with Health Savings and Reimbursement Account plans for corporate clients, employees, and retirees.The Technology...


  • Greenwood Village, Colorado, United States Invision Sally Jobe Full time

    **Job Summary:**Invision Sally Jobe is seeking a highly skilled Server Engineer to join our team. As a Server Engineer, you will be responsible for managing the day-to-day operations of our systems and servers, ensuring they run smoothly and efficiently.**Key Responsibilities:**Monitor system performance, configuration, maintenance, and repairDocument all...


  • Greenwood Village, Colorado, United States Brooksource Full time

    Job SummaryWe are seeking a highly skilled Senior DevOps Engineer to join our team at Brooksource. As a key member of our cloud infrastructure team, you will be responsible for designing, implementing, and maintaining scalable and reliable cloud-based systems.Key ResponsibilitiesDesign and implement cloud-based infrastructure architectures to support...


  • Lathrup Village, Michigan, United States Optomi Full time

    Optomi, in collaboration with a prominent financial organization, is in search of a seasoned Systems Engineer proficient in the strategic planning, execution, management, and upkeep of both physical and virtual server infrastructures as well as storage solutions within a corporate framework. Ideal candidates will possess significant expertise in operating...


  • Greenwood Village, Colorado, United States TekWissen LLC Full time

    Job DescriptionOverview: TekWissen Group is a prominent workforce management provider operating across the USA and various other countries globally. Our client is a leading American multinational firm specializing in information technology services and consulting, dedicated to assisting top-tier companies in enhancing their business operations.Position...


  • Greenwood Village, Colorado, United States AllianceIT Inc Full time

    Position: Cloud Operations EngineerLocation: Hybrid – 4 days in-office; 1 day remoteCandidate Requirements: Local applicants preferredExperience: 10+ years in the fieldEssential Qualifications:A solid foundation in software development is essential.KEY RESPONSIBILITIES:The Cloud Operations Engineer will be responsible for the ideation, design, development,...


  • Westlake, Ohio, United States Fidelity TalentSource LLC Full time

    About the RoleFidelity TalentSource is seeking a highly skilled Senior DevOps Automation Specialist to join our team in Westlake, TX. As a key member of our Health Care Technology Group, you will be responsible for designing and developing comprehensive DevOps automation practices for Java applications on Azure cloud platforms.Key ResponsibilitiesDesign and...