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Senior Director of Distribution Experience and Transformation
2 months ago
At CLevelCrossing, we are seeking a visionary leader to spearhead our Distribution Experience and Transformation initiative. As Associate VP Distribution Experience and Transformation, you will be responsible for unifying future transformed experiences anchored on the needs and expectations of our members and agents, and informed by data.
Key Responsibilities- Lead a team of product managers to shape an end-to-end sales journey, leveraging current and inflight technology investments, experiential/operational measures, and expertise/insights from key subject matter experts.
- Collaborate with various business, technology, and experiential teams to align with 3-5 year distribution strategies.
- Develop and execute a seamless transition to future state experiences, at scale, for current teams supporting existing experiences.
- Bachelor's Degree and 8 years of experience in product management or a related field; MBA or graduate degree preferred.
- 5 - 8 years of people leadership experience in building, managing, and developing high-performing product and/or technology teams.
- Expertise in establishing and working within scaled agile environments, design-centric frameworks, and transforming business from current to future state experiences.
- Knowledgeable in regulations governing healthcare industries or related adjacent industries.
- Comprehensive knowledge of key technology platforms utilized in B2B or B2C distribution and integrating experiences across channels.
- Strong experience and expertise in communicating complex topics to business leaders and executive teams.
- Broad understanding of our businesses and connectedness to key Humana constituent areas.
- Relationship-focused and able to represent the office of the CRO well to both internal and external audiences.
- Knowledge of Humana's internal policies, procedures, and systems.
Please note that this role requires full COVID vaccination, including booster, or weekly COVID testing and wearing a face covering while at work. If progressed to offer, you will be required to provide proof of full vaccination, including booster, or commit to testing protocols, or provide proof of applicable exemption.
