Senior Director of Global Application Support
3 weeks ago
Cloudray is seeking a highly experienced Senior Director of Global Application Support to lead our globally distributed application support team. As a key member of our leadership team, you will be responsible for driving performance and improving production stability. This role requires strong stakeholder management skills, with a background in Financial Services and experience supporting applications in Capital Markets, Banking, and/or Insurance.
Key Responsibilities
• Senior Service Delivery Director responsible for a globally distributed application support team
• Instrumental in driving performance and improving production stability
• Requirement to be primary face off to CIO's and senior business stakeholders
• Continually improve IT services and ensure team takes a structured and proactive approach to resolving technology problems
• Drive Best Practices among the global application teams as well as CTB (release / change management)
• Ensure compliance with all relevant internal instructions (SOX, circulars) and external regulatory requirements, including the management of operational risk
• Participate in the development of and effectively maintain the Incident management process
• Involvement in managing an agile development process (from a production perspective and run the bank)
Requirements
• 15+ years' experience supporting applications running in Unix environments and Windows environments, experience working directly with CIO's and senior business stakeholders
• 7 years of leadership experience leading large production support globally distributed teams
• Agile Software development, and experience in development projects
• Excellent Communication and Interpersonal skills (Written and Verbal)
• Flexible approach to working hours and responsibilities
• Self-driven and with an ability to work independently with minimal supervision
• Familiar with risk-based decision-making and escalations
• Previous Technology experience across technologies (Java, .Net, Oracle, Multiple Databases, Middleware)
• Proficient in MS Office (Excel, Access, and Project) skills
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