Service Delivery Director

3 weeks ago


Jersey City, New Jersey, United States Diverse Lynx Full time
Job Title: Director - Service Delivery Management

Job Summary:
Diverse Lynx LLC is seeking a highly experienced Senior Service Delivery Director to lead a globally distributed application support team. The ideal candidate will have a strong background in Financial Services, with significant experience supporting applications in Capital Markets, Banking, and/or Insurance.

Key Responsibilities:
• Senior stakeholder management skills with a proven track record of working with CIOs and senior business stakeholders.
• 15+ years' experience supporting applications running in Unix environments and Windows environments.
• 7 years of leadership experience leading large production support globally distributed teams.
• Agile Software development and experience in development projects.
• Excellent Communication and Interpersonal skills (Written and Verbal).
• Flexible approach to working hours and responsibilities.
• Self-driven and with an ability to work independently with minimal supervision.
• Familiar with risk-based decision-making and escalations.
• Previous Technology experience across technologies (Java, .Net, Oracle, Multiple Databases, Middleware).
• Proficient in MS Office (Excel, Access, and Project) skills.

Requirements:
• Senior Service Delivery Director responsible for a globally distributed application support team.
• Instrumental in driving performance and improving production stability.
• Requirement to be primary face off to CIOs and senior business stakeholders.
• Continually improve IT services and ensure team takes a structured and proactive approach to resolving technology problems.
• Drive Best Practices among the global application teams as well as CTB (release / change management).
• Ensure compliance with all relevant internal instructions (SOX, circulars) and external regulatory requirements, including the management of operational risk.
• Participate in the development of and effectively maintain the Incident management process.
• Involvement in managing an agile development process (from a production perspective and run the bank).

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