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Head of Billing and Collections
2 months ago
Position Type: Direct Hire
Salary: $150,000 - $225,000
POSITION SUMMARY
The Director of Billing & Collections is essential in managing the organization's billing, collections, and client matter intake functions. This leadership role demands a strategic mindset and a comprehensive understanding of financial operations in a professional services context.
The Director will guarantee that billing processes are efficient, collections are executed promptly, and client matter intake is conducted smoothly, all of which are vital for the financial stability of the organization.
KEY RESPONSIBILITIES
Billing Oversight
- Supervise the complete billing cycle, ensuring precision, punctuality, and adherence to client agreements.
- Establish and uphold billing policies and procedures to enhance efficiency and minimize discrepancies.
- Collaborate with legal professionals and support personnel to resolve billing challenges.
Collections Management
- Direct the collections process to ensure prompt payment of invoices.
- Formulate and execute effective collection strategies to reduce outstanding receivables.
- Monitor and analyze collection performance, identifying areas for enhancement.
Client Matter Intake Management
- Oversee the intake process for new client matters, ensuring proper documentation and setup.
- Work with the intake team to refine procedures and enhance the client onboarding experience.
- Ensure compliance with organizational policies and regulatory standards during the intake process.
Financial Reporting and Analysis
- Prepare and present regular reports on billing, collections, and intake performance to senior leadership.
- Develop and refine key performance indicators that guide future actions and decision-making with a focus on continuous improvement.
- Analyze data to uncover trends, opportunities for enhancement, and potential risks.
- Collaborate with the CFO and other stakeholders to devise and implement financial strategies.
Team Leadership and Development
- Lead, mentor, and develop a team of billing and collections professionals.
- Cultivate a collaborative and high-performance culture within the team.
- Provide training and development opportunities to enhance team skills and capabilities.
Process Enhancement
- Continuously assess and improve billing, collections, and intake processes.
- Implement technological solutions to boost efficiency and accuracy.
- Stay informed on industry best practices and integrate them into the organization's operations.
QUALIFICATIONS
- Bachelor's degree in Finance, Accounting, Business Administration, or a related field; MBA or CPA preferred.
- 7-10 years of experience in billing, collections, or financial management within a professional services environment.
- Proven track record of enhancing financial performance and achieving business objectives.
- Exceptional leadership and team management abilities.
- Strong analytical skills with the capacity to interpret financial data and provide actionable insights.
- Excellent communication, presentation, and interpersonal skills.
- Demonstrated ability to deliver quality client service regarding billing or financial matters.
- Advanced knowledge of leading third-party e-billing platforms, legal billing software, and financial management systems.
- Ability to work under pressure and meet deadlines.
- Strong critical thinking skills with meticulous attention to detail.
KEY COMPETENCIES
- Strategic Thinking
- Financial Acumen
- Leadership and Team Management
- Analytical Skills
- Communication and Presentation Skills
- Problem-Solving Ability
- Collaboration and Teamwork
