Customer Service Representative
4 weeks ago
At Rollins, we're committed to helping protect the world where we live, work, and play. As a Customer Service Representative, you'll play a vital role in delivering exceptional service to our customers.
Key Responsibilities:
- Answer customer calls to schedule and confirm service appointments
- Schedule appointments for technicians to minimize drive time and/or distance as needed
- Communicate with service technicians to meet customer requirements
- Perform outbound calls to customers regarding outstanding account balances
- Receive payments from past due customers
- Navigate our Windows-based and web-based systems to communicate with customers, team members, and adjust customer accounts
- Answer inbound customer service calls with an open, friendly greeting
- Utilize strong listening skills and probing questions to identify customer concerns and evaluate their needs
- Communicate effectively with customers to resolve issues
- Work collaboratively with the team to achieve quality assurance goals
We Offer:
- Competitive hourly pay
- Comprehensive benefits package, including medical, dental, vision, maternity, and life insurance
- 401(k) plan with company match, employee stock purchase plan
- Paid vacation, holidays, and sick leave
- Employee discounts, tuition reimbursement, and dependent scholarship awards
- Quality, comprehensive training programs
- Opportunities for career growth and professional development
About Us:
Founded in 1901, Rollins is a global residential and business service provider dedicated to delivering the most accurate, comprehensive, and efficient pest management services. We value PEOPLE, PROGRESS, and PROFESSIONALISM, and we're committed to making a positive impact in our communities.
Requirements:
- High school diploma or equivalent required; some college or bachelor's degree preferred
- 2 years of proven customer service experience
- 1 year of proficiency in MS Outlook, Word, and Excel
- Scheduling or dispatch experience in a service industry a plus
Equal Opportunity Employer:
Rollins is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive work environment where everyone feels valued and respected.
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