Administrative Claims Coordinator
4 days ago
The Administrative Assistant, Associate Client Resolution Coordinator is responsible for the settlement of client resolution issues in accordance with established program criteria.
This role requires accuracy, timeliness, and effective communication with service members, vendors, and Transportation Service Providers (TSPs) to ensure client satisfaction.
Primary Objectives:
Ensure timely, accurate, and complete execution of assigned responsibilities. Maintain accurate and thorough records in proprietary systems. Communicate effectively and collaborate with service members, vendors, and TSPs.
Duties and Responsibilities:
Track and maintain department KPIs and accuracy ratings. Enter voucher payable information into various systems. Handle office tasks such as typing, faxing, mail distribution, and phone messaging as required. Update tasks daily in the claims system. Perform entry and updates of shipment information as needed. Respond to customer calls and correspondence, providing excellent service and escalating concerns when necessary. Maintain timely contact with customers. Accurately invoice customer shipments using multiple invoicing schedules and systems. Update schedules, logs, and tasks on a daily basis. Perform other duties as assigned.
Qualifications:
High school diploma or equivalent (HSED) required. 1 year of customer service experience required. Claims experience preferred. Strong quantitative, analytical thinking, and problem-solving skills. Proficient in data entry with a typing speed of 50 WPM. Business communication skills (verbal, written, interpersonal, and listening). Ability to perform basic math calculations, including multiplication and percentages. Ability to work independently and as part of a team. Ability to maintain confidentiality with tact and discretion. Strong organizational skills and attention to detail. Proficiency in Microsoft Office (Excel, Word, Outlook) at a basic level. Intermediate skills in Microsoft Office (SharePoint, Outlook, Excel) preferred.
Pay Details:
$18.00 to $20.00 per hour Search managed by: Mandy Dillinger Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for Employers San Francisco Fair Chance Ordinance
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