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Client Support Representative
2 months ago
Benefits:
- Company gatherings
- Career growth opportunities
- Sign-on bonus
- Professional training and development
Texas Affluent Inc is seeking a personable and detail-oriented Client Support Representative to assist our client support team. The successful candidate will perform a variety of tasks to ensure smooth operations and deliver outstanding service to our clients. This position is ideal for individuals who enjoy assisting others and are eager to begin or progress their career in client support.
Primary Responsibilities:
- Respond to client inquiries and provide detailed information regarding products and services.
- Accurately and efficiently handle orders, returns, and exchanges.
- Maintain and update client records within our database.
- Support the client support team with administrative tasks as required.
- Assist in resolving client complaints and escalate issues to the supervisor when necessary.
- Help prepare reports and monitor client support metrics.
- Engage in team meetings and share suggestions for enhancing client support processes.
- Perform additional duties as assigned by the Client Support Supervisor.
- High school diploma or equivalent.
- Prior experience in a client support role is preferred.
- Exceptional communication and interpersonal skills.
- Strong organizational and multitasking capabilities.
- Ability to work independently as well as collaboratively within a team.
- Positive demeanor and a genuine desire to assist others.
