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Customer Service Representative

2 months ago

Albuquerque, New Mexico, United States Casa Chevrolet Full time

Customer Service Representative - Collision Center

Job Category*:

AUTO-Collision Center Requisition Number
: COLLI001517

As a vital member of our team, you will be responsible for providing exceptional customer service in our collision center. This role requires the ability to manage job-related stress and interact effectively with colleagues and clients. You will perform various tasks as assigned by management, ensuring a smooth operation within the center.

Key Responsibilities:

1. Education

2. Experience Minimum of 6 months experience in a collision center reception role is required. A valid driver's license and a clean driving record in accordance with company policies are essential.

3. Skills
- **Communication**: Basic proficiency in reading and writing, with the ability to effectively share information and practice active listening to understand the perspectives of both employees and customers.
- **Information Ordering**: The capability to organize tasks or actions according to specific guidelines or patterns.

4. Knowledge
- Familiarity with current management systems used by Casa Chevrolet is advantageous.
- **Interacting with Computers**: Proficient use of computers and software for data entry, programming, and information processing is required. Knowledge of Microsoft Office products is essential.

5. Language Proficiency
- **English Language**: Understanding the structure, content, and grammar of the English language, including the ability to comprehend written documents.
- **Customer and Personal Service**: Knowledge of customer service principles, including needs assessment and quality standards.

6. Personal Attributes
- **Adaptability**: Ability to adjust to changes in the work environment and manage competing demands.
- **Interpersonal Skills**: Maintain confidentiality and be open to new ideas.
- **Leadership**: Capability to guide and set ethical examples for colleagues.
- **Time Management**: Effectively manage time to ensure a consistent workflow for the department.

Education

Experience