Multilingual Client Support Specialist
2 weeks ago
Position: Customer Service Specialist
Compensation: $20.00 per hour
Schedule:
- Monday to Thursday: 11:00 AM - 8:00 PM
- Friday: 9:00 AM - 6:00 PM
- Rotating Saturdays
Location: Broomfield, CO
Employment Type: Temporary to Permanent
Training: 8 weeks of comprehensive training provided
Language Requirement: Must be fluent in Spanish or Portuguese
The primary responsibility of this role is to manage collections on behalf of our clients while adhering to ethical standards and compliance regulations.
The specialist will employ various collection techniques to engage with consumers, aiming to negotiate full payments or establish payment arrangements in accordance with federal, state, and client-specific guidelines.
Key Responsibilities:
- Conduct inbound and outbound calls to negotiate payment terms with consumers, utilizing account information and probing questions to address potential objections.
- Monitor debtor accounts and ensure timely payments are made.
- Implement skip tracing methods and collection strategies to locate debtors.
- Facilitate payment plans or collect outstanding balances.
- Review accounts for discrepancies and initiate resolution requests.
- Address debtor disputes and provide solutions to overcome objections.
- Perform additional duties as assigned.
Physical Demands & Work Environment:
This position is based in a call center environment, primarily involving computer work.
Regular activities include sitting, talking, walking, and using hands to operate office equipment.
Minimal light lifting may be required.
Specific vision abilities needed for this role include close vision and the ability to adjust focus.
About RPC StaffingFounded in 2002, RPC Staffing combines a hands-on approach with industry expertise and a national reach. We are a Veteran Owned Business and HUB Certified staffing company. Our accolades include being recognized as one of Dallas Business Journal's Top Hispanic Owned Companies, an INC. 5000 America's Fastest-Growing Private Company, and a six-time winner of Clearly Rated's Best of Staffing award. We are also listed among Forbes' America's Best Professional Recruiting Firms.
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