Airlines Passenger Services Manager

1 week ago


Anchorage, Alaska, United States Excellent Wingman Full time
Airline Passenger Services Manager

Job Summary: We are seeking an experienced Airlines Passenger Services Manager to oversee the daily operations of our airline services team at Ted Stevens Anchorage International Airport. The ideal candidate will have a strong background in customer service and experience working with airlines.

About the Role: As an Airlines Passenger Services Manager, you will be responsible for representing the company in routine daily interactions with airline customers, passengers, airport officials, regulatory agencies, and other interested parties. You will participate in the development and implementation of operational policies and procedures related to the provision of services to our airline customers.

Key Responsibilities:

  • Represent the company in daily interactions with airline customers, passengers, airport officials, and regulatory agencies
  • Develop and implement operational policies and procedures related to airline services
  • Create staff schedules and manage team performance
  • Communicate with airline customers and address their needs and concerns
  • Handle staff disciplinary actions and ensure staff training is up-to-date

Requirements: To be successful in this role, you will need prior airline passenger service experience, previous airport ramp service experience, and prior leadership experience. You must be at least 18 years old, have a valid driver's license, and be willing to work in inclement weather. Excellent communication skills, ability to lift 60 pounds comfortably, and fluency in English are also required.

Estimated Salary: $60,000 - $80,000 per year based on experience.



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