Sr Quality Assurance Consultant, Commercial Risk Insurance Advisory Solutions Expert

5 days ago


Tampa, Florida, United States Baldwin Risk Partners Full time
Job Title: Sr Quality Assurance Consultant, Commercial Risk Insurance Advisory Solutions

The Baldwin Group, a leading insurance brokerage firm, is seeking a highly skilled Sr Quality Assurance Consultant to join our team. As a Subject Matter Expert in commercial risk insurance, you will play a critical role in ensuring the quality of our services and supporting our clients' needs.

Key Responsibilities:
  • Develop and execute quality assurance checklists to ensure compliance with industry standards.
  • Conduct investigations and provide direction and guidance to the Quality Assurance Leader and business segment for the resolution of identified weaknesses or deficiencies.
  • Identify training needs from quality assurance auditing results and coordinate with the Quality Assurance Leader and Consultant to provide existing client experience colleague training.
  • Improve segment efficiency through the implementation of processes, automation, and data-integrity workflows using current and upcoming agency management tools.
  • Collaborate with Third Party Vendors to update and improve client deliverable materials in Agency Management Software.
Requirements:
  • Thorough knowledge of commercial risk insurance and workflows.
  • Strong communication, presentation, and facilitation skills.
  • Ability to influence others and work autonomously as part of a team.
  • Excellent problem-solving and analytical skills.
  • Intermediate to advanced knowledge of Epic and proficiency in Microsoft Office Suite.
Preferred Qualifications:
  • Undergraduate/Bachelor's Degree in a related field.
  • 5+ years of commercial risk experience.
  • At least 1 year of experience in a training/teaching type of role.
What We Offer:
  • A fast-paced and dynamic work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.

The Baldwin Group is an equal opportunity employer and welcomes applications from diverse candidates. If you are a motivated and experienced professional looking for a new challenge, please submit your application.



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