Technical Account Manager
4 weeks ago
Mattermost is seeking a highly skilled Technical Account Manager to join our team. As a Technical Account Manager, you will serve as the primary technical lead to guide key customers through implementation, integration, and expansion of their use of Mattermost as the central communication platform for their DevOps and technical teams.
Key Responsibilities:
- Lead the delivery of a purposeful Onboarding Journey process from initial internal sales hand-off, through technical discovery, system configuration, testing, and end-user roll-out.
- Make architectural recommendations for the Mattermost software deployment and other adjacent technologies to ensure high availability, redundancy, and scalability.
- Deliver best practices and consulting based on experiences with other successful Mattermost customer deployments.
- Work with our Product Management, Engineering, and Support teams to resolve issues that occur during the Onboarding Journey.
- Capture detailed documentation of customer design and deployment decisions, and onboarding challenges, for sharing with the broader customer and Mattermost teams.
- Identify key integration opportunities to develop Mattermost as the central collaboration platform within DevOps and technical teams.
- Present detailed technical information and benefits of the Mattermost platform to a wide array of customers, including line of business managers, developers, technical architects, and executives.
- Serve as the technical lead for all things related to the Mattermost deployment.
Requirements:
- 5+ years of Technical Account Management, Customer Support, hands-on Solution Engineering, or equivalent experience.
- Ability to read and understand code in one or more modern programming languages and SQL.
- Proficiency in Linux, with the ability to navigate and troubleshoot Linux-based services.
- Practical experience with containerization technologies such as Docker and Kubernetes.
- Proficiency in understanding concepts and technologies in DevOps, IT operations, security, cloud, microservices, and container platforms.
- Experience using Git/Github and Bash.
- Outstanding written and verbal communications skills, with the ability to go deep with technical customer resources or to describe the value proposition of Mattermost to IT executives.
- Excellent presentation skills for communicating advanced technical concepts.
- Experience leading and crafting technical solutions, engaging with, and motivating change across multiple levels of IT executives and organizations.
- Experience with AWS or Azure is a plus.
- Past success in critical infrastructure industries including defense, cybersecurity, communications, manufacturing, or other vital functions.
- Ability to travel up to 15%.
Compensation:
The pay range for this position at commencement of employment is expected to be between $113,000 and $150,000/year; however, pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience.
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