Retail Sales Associate

6 days ago


Charlotte, North Carolina, United States H&M Group Full time
About the Role

We are seeking a highly motivated and customer-focused Retail Sales Associate to join our team at H&M Group. As a key member of our sales floor team, you will be responsible for delivering exceptional customer service, maintaining a high level of product knowledge, and contributing to a positive and inclusive store environment.

Key Responsibilities
  • Customer Service: Actively greet and engage with customers to provide a personalized shopping experience, offering assistance and product recommendations to meet their needs.
  • Product Knowledge: Develop and maintain a deep understanding of our products, including fashion trends, styles, and features, to effectively communicate with customers and drive sales.
  • Store Operations: Support the maintenance of a clean and organized sales floor, including folding, hanging, and merchandising garments according to H&M Group standards.
  • Inventory Management: Assist with receiving, processing, and stocking merchandise, ensuring accurate inventory levels and efficient stockroom management.
  • Point of Sale: Process transactions, handle customer returns and exchanges, and maintain a high level of accuracy and efficiency at the register.
  • Team Collaboration: Work closely with colleagues to achieve sales goals, share knowledge and best practices, and contribute to a positive and inclusive team environment.
  • Adherence to Policies: Follow all H&M Group policies and procedures, including health and safety protocols, to ensure a safe and secure shopping environment for customers and colleagues.
Requirements
  • Customer Service Skills: Passion for delivering exceptional customer service and a strong ability to build rapport with customers.
  • Product Knowledge: Ability to learn and maintain a deep understanding of our products and fashion trends.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to work effectively with colleagues and customers.
  • Adaptability: Flexibility to work in a fast-paced environment, adapt to changing priorities, and meet sales goals.
  • Physical Demands: Ability to stand for long periods, lift up to 20 pounds, and perform repetitive motions.
About H&M Group

H&M Group is a leading fashion company with a strong commitment to sustainability and social responsibility. We offer a dynamic and inclusive work environment, with opportunities for growth and development. As a Retail Sales Associate, you will be part of a team that is passionate about delivering exceptional customer service and driving sales growth.


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