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Assistant General Manager

2 months ago

Okemos, Michigan, United States Staybridge Suites Full time
Job Summary:

We are seeking a highly skilled and experienced Assistant General Manager to join our team at Staybridge Suites. As a key member of our management team, you will be responsible for assisting the General Manager in the day-to-day operations of the hotel, ensuring exceptional guest satisfaction, and upholding company standards.

Key Responsibilities:
  • Hotel Operations: Manage the day-to-day activities and functions of hotel operations, ensuring that all policies and procedures are followed to maintain high levels of guest satisfaction and hotel profitability.
  • Staff Management: Directly supervise hotel staff, ensuring they are properly trained and equipped to perform their job functions effectively.
  • Financial Management: Assist the General Manager in the development and execution of financial and operational plans, ensuring that budget goals are met and exceeded.
  • Guest Services: Manage front and back office, revenue, and reservation functions to ensure superior guest services, security of monies, credit card transactions, and guest information.
  • Maintenance and Housekeeping: Manage maintenance and housekeeping functions to ensure compliance with quality and brand standards in all areas of the hotel.
  • Preventative Maintenance: Develop and implement preventative maintenance programs to protect the physical assets of the hotel.
  • Human Resources: Advise and/or initiate salary, wages, disciplinary, or other staffing-related actions in accordance with company rules and policies.
  • Inventory Management: Monitor and report inventory levels, ordering supplies in a timely and efficient manner.
  • Expense Control: Monitor and report variances against budget, controlling labor costs and other expenses.
  • Guest Satisfaction: Establish and implement service guidelines to ensure complete guest satisfaction, responding to guest complaints and concerns in a timely and professional manner.
  • Capital Improvements: Make recommendations for capital improvements to enhance the assets of the company and brand loyalty.
  • Communication: Network and maintain communication with outside contacts, interacting with guests, management company, owners, and principals regarding operation updates and current issues.
  • Regulatory Compliance: Comply and communicate with regulatory agencies regarding safety and compliance matters.
  • Vendor Management: Address and resolve any vendor issues or concerns.
  • Manager on Duty: Serve as Manager on Duty as assigned.
Requirements:
  • Experience: Experience in operations or prior general management experience, or an equivalent combination of education and experience.
  • Language: Must speak fluent English; other languages preferred.
  • Communication Skills: Excellent communication skills, ability to interact with guests, employees, and third parties that reflects highly on the hotel, the brand, and the company.
  • Mathematical Skills: Basic math, budgeting, profit/loss concepts, percentages, and variances are utilized on a day-to-day basis.
  • Problem-Solving Skills: Problem-solving, reasoning, motivating, organization, and training abilities are used often.
  • Travel: Ability to travel to attend workshops, trade shows, conventions, etc.
  • Availability: May be required to work nights, weekends, and/or holidays.
  • Attendance: Regular attendance is essential.
  • Work Environment: Work indoors and out, often dealing with hazardous materials, including bodily waste and cleaning chemicals.
  • Physical Demands: Ability to lift up to 50 pounds.
  • Appearance: Maintain a well-groomed and professional appearance.