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Custodial Services Supervisor

2 months ago

Cambridge, Massachusetts, United States Massachusetts Institute of Technology Full time

Job Summary

The Massachusetts Institute of Technology is seeking a highly skilled and experienced Custodial Services Supervisor to join our team. As a key member of our facilities operations team, you will be responsible for providing supervision, resources, and direction to teams striving to achieve exceptionally high levels of environmental services, cleaning quality, and customer satisfaction.

Key Responsibilities

  • Provide daily supervision and motivation to the teams and assist them with identifying and implementing continual improvement practices
  • Develop problem-solving techniques and long-range plans to ensure quality and service standards are consistently met
  • Train, motivate, and discipline employees to ensure a high-performing team
  • Conduct regular and frequent quality assurance inspections to ensure compliance with standards
  • Assist with budget development, maintenance, and reporting with regard to labor and custodial supply inventories
  • Coordinate, respond to, and evaluate emergencies, such as fire, flood, chemical spills, elevator shut downs, etc.
  • Maintain data and analyze and produce reports on team progress, inventory, and customer feedback
  • Routinely assess and adjust recycling programs within area of responsibility
  • Carry out the directives of Custodial Services and the department

Requirements

  • High school diploma or its equivalent
  • Two years of related experience
  • Experience in a team-oriented environment
  • Excellent interpersonal and written and oral communication skills
  • Ability to work with a diverse population, exercise discretion, make sound decisions independently, and work with minimal direction
  • Knowledge of custodial procedures, products, and applications
  • Knowledge of common recycling practices
  • Experience with Microsoft Office, Windows, internet browsers, and e-mail programs

Preferred Qualifications

  • Bachelor's degree
  • Supervisory experience
  • Knowledge of labor relations
  • Experience with Kronos timekeeping system