Associate Director of Custodial Services

4 weeks ago

Cambridge, Massachusetts, United States Harvard University Full time
Job Description

The Associate Director of Custodial Services is a senior-level management position responsible for overseeing the day-to-day operations of the Custodial and Event Support unit within the Energy and Facilities department at Harvard University.

Key Responsibilities
  • Supervise and coordinate the activities of assigned personnel, including operations managers and supervisors, to ensure effective service delivery and customer satisfaction.
  • Develop and implement work performance standards and measures to ensure service delivery and customer satisfaction expectations are consistently met.
  • Communicate with customer representatives to determine service/support requirements and develop service delivery strategies that are responsive to their requests and needs.
  • Manage and oversee routine inspections of scheduled work assignments across all supervisory areas to ensure effective performance of all cleaning and related support services.
  • Participate in the development and maintenance of standards for selecting candidates for open supervisory and hourly positions.
  • Interview, hire, orient, train, and provide corrective action as appropriate to direct reports to ensure that an effective management team is in place.
  • Optimize customer feedback systems and measurement reports using the specialized work management database(s) to accurately reflect the effectiveness of cleaning programs and related services.
Requirements
  • Bachelor's Degree or equivalent work experience required.
  • Minimum eight (8) years of progressive management experience in an effective service group in a mid- to large-scale operation with high standards for service delivery and customer care.
  • Demonstrated proficiency using various computer software systems and applications such as Microsoft Office (Word, Excel, Outlook) and web-based applications required.
  • Demonstrated ability to read, write, and perform financial calculations.
  • Ability to understand, interpret, and enforce Departmental, University, and governmental procedures, policies, and regulations.
Preferred Qualifications
  • Understanding of Harvard's academic, administrative, and collective bargaining agreement structures is strongly preferred.
  • Demonstrated leadership abilities and willingness to both lead a team and serve as an active team member, demonstrated ability to solve complex problems involving multiple parties without clear lines of authority, demonstrated ability to implement data-driven decision-making and process improvements, and demonstrated ability to maintain flexibility in assignments and work with constrained resources on tight deadlines or in emergency response roles.
  • Demonstrated ability to develop favorable interpersonal relationships in a diverse, customer-focused environment. Demonstrated excellence in written and oral communications.
  • Demonstrated ability to prioritize, delegate, and manage multiple responsibilities in a dynamic, fast-paced environment.
  • In-depth knowledge of cleaning technology and procedures utilized in a higher education setting.
  • Working knowledge of network-based systems preferred. Familiarity with handheld computing, equipment diagnostics, bar-coding, and related technologies desired.
  • Ability to communicate effectively in Spanish, Portuguese, or Haitian Creole is preferred.
Work Environment

The Associate Director of Custodial Services will work primarily on-campus, in Massachusetts. This may include in-person during emergency situations (if applicable). Additional details will be discussed during the interview process. Certain visa types may limit work location. Individuals must meet work location sponsorship requirements prior to employment.

Benefits

Harvard University offers a comprehensive benefits package, including paid time off, health and welfare benefits, work/life and wellness programs, retirement plans, tuition assistance, and professional development opportunities.

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