Associate Director of Custodial Services
1 day ago
The Associate Director of Custodial Services is a senior-level management position responsible for overseeing the day-to-day operations of the Custodial Services department. This includes supervising and coordinating the activities of assigned personnel, managing budgets, and ensuring compliance with regulatory requirements and customer-determined standards.
Key Responsibilities- Supervise and coordinate the activities of assigned personnel, including operations managers and supervisors.
- Manage budgets and ensure compliance with regulatory requirements and customer-determined standards.
- Develop and implement work performance standards and measures for all employees to ensure service delivery and customer satisfaction expectations are consistently met.
- Provide leadership and support to staff, including training, mentoring, hiring, and development planning.
- Communicate with customer representatives to determine service/support requirements and develop service delivery strategies.
- Oversee routine inspections of scheduled work assignments to ensure effective performance of all cleaning and related support services.
- Bachelor's degree or equivalent work experience required.
- Minimum eight (8) years of progressive management experience in an effective service group in a mid- to large-scale operation with high standards for service delivery and customer care.
- Demonstrated proficiency using various computer software systems and applications, including Microsoft Office and web-based applications.
- Experience utilizing asset and work management systems required.
- Demonstrated ability to read, write, and perform financial calculations.
- Ability to understand, interpret, and enforce Departmental, University, and governmental procedures, policies, and regulations.
- Understanding of Harvard's academic, administrative, and collective bargaining agreement structures is strongly preferred.
- Demonstrated leadership abilities and willingness to both lead a team and serve as an active team member.
- Demonstrated ability to solve complex problems involving multiple parties without clear lines of authority.
- Demonstrated ability to implement data-driven decision-making and process improvements.
- Demonstrated ability to maintain flexibility in assignments and work with constrained resources on tight deadlines or in emergency response roles.
The Associate Director of Custodial Services will work in a fast-paced environment with frequent deadlines and changing priorities. The position requires the ability to work effectively in a team environment and to communicate effectively with customers and staff.
BenefitsHarvard University offers a comprehensive benefits package, including paid time off, health and welfare benefits, work/life and wellness programs, retirement plans, tuition assistance, and professional development opportunities.
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Associate Director of Custodial Services
1 week ago
Cambridge, Massachusetts, United States Harvard University Full timeJob SummaryThe Associate Director of Custodial Services is a senior-level management position responsible for overseeing the day-to-day operations of the Custodial Services department. This role requires a strong leader who can manage a team of supervisors and hourly custodians, ensuring excellent customer service and high-quality cleaning services to the...
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