Service Experience Specialist

2 days ago


Chattanooga, Tennessee, United States Graybar Full time

Role Summary

Graybar is seeking a highly skilled SERVICE EXPERIENCE SPECIALIST to join our team. As a Service Experience Specialist, you will be responsible for delivering exceptional customer experiences, interacting with customers on an ongoing basis, and providing support needed in a timely, professional, and courteous manner.

Key Accountabilities

  • Ensure every customer interaction is positive and memorable
  • Manage customer inquiries and concerns in a professional, timely manner, ensuring follow-up on all issues
  • Participate in cross-functional teams to drive sales growth and customer satisfaction
  • Collaborate with colleagues to provide support on product selection and application
  • Contribute to process improvements to enhance the overall customer experience

Requirements

  • Exceptional communication and interpersonal skills
  • Passion for delivering exceptional customer experiences
  • Ability to handle multiple customer interactions simultaneously
  • 2+ years of experience in customer-facing roles preferred
  • High School education required; degree preferred

Compensation and Benefits

  • The estimated salary for this position is $45,000 - $58,000 per year, based on experience
  • Full-time, hourly, non-exempt position with Monday - Friday schedule, 8:00am - 5:00pm hours
  • Competitive benefits package, including medical insurance, dental insurance, vision plan, life insurance, flexible spending accounts, disability benefits, profit-sharing plan, 401(k) savings plan, paid vacation, sick days, and holidays


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