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Lead Host/Hostess

2 months ago

Orange, California, United States Specialty Restaurants Corporation: Jobs Full time
Job Title: Lead Host/Hostess

Job Summary:

Specialty Restaurants Corporation is seeking a highly skilled and experienced Lead Host/Hostess to join our team. As a Lead Host/Hostess, you will play a crucial role in creating a welcoming and memorable experience for our guests, ensuring they receive exceptional service from the moment they step through our doors.

Key Responsibilities:
  • Guest Relations:
    • Greet and welcome guests with warmth and professionalism.
    • Manage reservations and seating arrangements efficiently.
    • Handle guest inquiries, concerns, and special requests with courtesy and promptness.
  • Team Leadership:
    • Supervise and train host/hostess staff to provide top-notch service.
    • Coordinate host/hostess schedules to ensure proper coverage.
    • Foster a positive and collaborative work environment.
  • Organization and Coordination:
    • Maintain an organized and efficient seating chart.
    • Collaborate with kitchen and serving staff to optimize table turnover.
    • Monitor and manage waitlists during peak hours.
  • Communication:
    • Communicate effectively with servers, management, and kitchen staff.
    • Provide clear instructions to the host/hostess team to ensure smooth operations.
    • Handle customer feedback and communicate it constructively to the team.
  • Problem Solving:
    • Address and resolve issues related to reservations, seating, and guest concerns.
    • Proactively identify potential challenges and implement solutions.
Qualifications:
  • Previous experience in a lead restaurant host/hostess role in a fast-paced environment.
  • Strong organizational and multitasking skills.
  • Excellent interpersonal and communication abilities.
  • Leadership experience is a plus.
  • Familiarity with reservation systems.

About Us:

Specialty Restaurants Corporation is a leading provider of exceptional dining experiences. We are committed to providing our guests with a unique and memorable experience, and we are seeking a highly skilled and experienced Lead Host/Hostess to join our team.