Paint Industry Sales Specialist

7 days ago


West Springfield, Massachusetts, United States Sherwin-Williams Full time

About Us: At Sherwin-Williams, we believe in careers that grow with you. We offer a wide range of job opportunities and provide our employees with the resources they need to succeed.

Salary Information: The estimated annual salary for this role is $43,000 - $63,000 based on factors like skill sets, experience, and location.

Job Description: As a Bilingual Customer Service Specialist, you will play a critical role in ensuring customer satisfaction by providing excellent sales service and resolving any concerns promptly. Your primary responsibilities include assisting customers in person and over the phone, building trust relationships with wholesale and retail customers, processing sales transactions accurately, and maintaining precise work order files.

Key Responsibilities:

  • Provide exceptional customer service to ensure high levels of customer satisfaction
  • Assist customers in determining their needs and presenting appropriate products and services
  • Build productive trust relationships with wholesale and retail customers
  • Process sales transactions accurately and consistently with policies and procedures
  • Maintain precise work order files and formulas
  • Pull appropriate products from the sales floor or warehouse
  • Tint and mix products as needed to customer specifications
  • Stock shelves and set up displays
  • Clean store equipment
  • Load/unload delivery trucks
  • Assist in making deliveries as needed
  • Maintain in-stock and presentable condition assigned areas
  • Remain knowledgeable on products offered and discuss available options
  • Comply with inventory control procedures
  • Suggest ways to improve sales

Requirements:

  • Must be at least 18 years old
  • Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
  • Must be able to read, write, comprehend, and communicate in English
  • Must be able to read, write, comprehend, and communicate in Spanish
  • Must be able to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs frequently and up to 70 lbs occasionally
  • Must be willing to work all scheduled hours which may include evenings and weekends

Preferred Qualifications:

  • Have a valid unrestricted Driver's License
  • Have at least a High School diploma or GED
  • Have at least one year experience working in a delivery, retail, or customer service position
  • Have previous work experience selling paint and paint related products
  • Have previous work experience operating tinting and mixing equipment


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