Donor Site Representative
4 weeks ago
At Innovative Blood Resources, we are dedicated to connecting people who need life-saving blood with generous volunteers who give. As a Donor Site Representative, you will play a critical role in ensuring the smooth operation of our donor centers and blood drives. Your primary responsibility will be to assist the collections staff with routine duties, such as scheduling and registering donors, preparing and performing other office duties, and providing excellent customer service to our donors and guests.
Key Responsibilities:
- Serves as receptionist and provides donors and guests with courteous and efficient service.
- Maintains record/log of all guests and vendors to facility.
- Registers homologous, hemochromatosis, autologous and directed donors.
- Responsible for assuring smooth and timely transition of donors from registration to screening.
- Maintains confidentiality of donor information and ensures computer access security.
- Provides accurate and timely filing of donor histories.
- Calls appropriate donors based on inventory needs.
- Oversees donor entrance appearance and maintains donor canteen area.
- Maintains neat and orderly donor area and assists donors to ensure a quality donation experience.
- Maintains an accurate and up-to-date inventory of all office supplies.
Requirements:
- High school diploma or equivalent.
- Minimum 1 year experience in telemarketing and/or customer service.
- Valid Nebraska Driver's License.
- Customer service training.
- Ability to organize and prioritize.
- Basic computer skills.
- Attention to detail.
Benefits:
- Full benefits including medical, dental, vision, paid time off, sick days, and retirement plan.
About Us:
Innovative Blood Resources is a nonprofit organization dedicated to saving and sustaining lives through blood donation. We operate 4 donor centers and conduct dozens of blood drives each month, supplying over 20 area hospitals and clinics with life-saving blood from our community, for our community.
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