Senior Manager, Customer Support, North America West

6 days ago


Minneapolis, Minnesota, United States Circle International Bermuda Limited. Full time

Customer Support Leadership Opportunity

Circle International Bermuda Limited is seeking a seasoned Customer Support leader to join our team in North America West. As a Senior Manager, Customer Support, you will play a critical role in scaling our Customer Support organization and delivering exceptional service to our customers worldwide.

Key Responsibilities:

  • Recruit, hire, train, and coach a team of Customer Support representatives
  • Create and deliver strategic plans for Customer Experience in North America West
  • Develop and publish policies and procedures for the Customer Support organization
  • Ensure customer satisfaction and operational excellence
  • Partner with internal stakeholders to resolve customer inquiries and issues
  • Manage a team of Customer Support professionals and provide guidance on customer support operations
  • Report regularly to internal stakeholders on customer support operations and customer success initiatives

Requirements:

  • 10+ years of experience in customer experience or customer support roles
  • 3+ years of managerial experience, preferably managing support teams
  • Experience building, operating, and enhancing 24x7x365 customer support teams
  • Experience managing international teams
  • Knowledge of software solutions such as Zendesk and JIRA
  • Excellent verbal and written communication skills
  • Ability to thrive in a fast-paced environment with high levels of autonomy and responsibility

What We Offer:

  • A dynamic and growing company with a strong focus on customer experience
  • A collaborative and supportive team environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package

How to Apply:

Please submit your resume and a cover letter outlining your experience and qualifications for this role. We thank all applicants for their interest; however, only those selected for an interview will be contacted.



  • Minneapolis, Minnesota, United States Doosan Bobcat North America Full time

    Job Title: Product Support Field RepresentativeAt Doosan Bobcat North America, we are seeking a highly skilled Product Support Field Representative to join our team. As a key member of our organization, you will be responsible for providing product and technical support for our customers, ensuring their satisfaction and loyalty to our brand.Key...


  • Minneapolis, Minnesota, United States Canteen North America Full time

    Job SummaryCanteen North America is seeking a highly skilled Customer Service Manager II to join our team. As a key member of our operations team, you will be responsible for ensuring exceptional customer experiences and driving business growth.Key Responsibilities:Conduct site visits to ensure compliance with local and national account standardsAssist...


  • Minneapolis, Minnesota, United States Compass Group, North America Full time

    Job SummaryWe are seeking a skilled Cashier to join our team at Compass Group, North America. As a Cashier, you will be responsible for providing exceptional customer service and ensuring a seamless payment experience for our clients.Key Responsibilities:Process customer transactions in a timely and accurate mannerManage cash handling and maintain a secure...


  • Minneapolis, Minnesota, United States Circle International Bermuda Limited. Full time

    About the Role:We are seeking a highly experienced and skilled Senior Manager, Customer Experience Lead to join our team at Circle International Bermuda Limited. As a key member of our Customer Support leadership team, you will play a critical role in helping us scale and deliver exceptional service to all of our customers around the world.Key...

  • Sales Manager

    3 days ago


    Minneapolis, Minnesota, United States AMADEUS NORTH AMERICA INC. Full time

    About the RoleWe are seeking a highly motivated and experienced Sales Manager to join our team at Amadeus North America Inc. as a Digital Media Partnership Specialist. In this role, you will be responsible for developing and pitching long-term digital media and data partnership agreements with Destination Marketing Organizations (DMOs) and Convention Visitor...


  • Minneapolis, Minnesota, United States Re:Sound Full time

    About the RoleWe are seeking a highly skilled and experienced Head of Talent Attraction North America to join our team at ReSound. As a key member of our leadership team, you will be responsible for developing and implementing a comprehensive talent attraction strategy for North America, driving business growth and success through the acquisition and...


  • Minneapolis, Minnesota, United States Doosan Bobcat North America Full time

    Job Title: Product Support Field RepresentativeAt Doosan Bobcat North America, we're committed to empowering our customers to build stronger businesses and communities. As a Product Support Field Representative, you'll play a critical role in delivering exceptional product and technical support to our customers.Key Responsibilities:Provide product support...


  • Minneapolis, Minnesota, United States Wurth Industry North America Full time

    Job Title: Outside Sales Account ManagerThe Outside Sales Account Manager is a key role within Würth Industry North America, responsible for driving sales growth and meeting revenue targets. This position requires a strong understanding of customer needs and market dynamics, as well as excellent communication and relationship-building skills.Key...


  • Minneapolis, Minnesota, United States Staffbase Full time

    About StaffbaseWe're a global leader in employee experience solutions, empowering organizations to unlock the power of inspirational communication. Our mission is to help businesses thrive in the Narrative Age by delivering experiences that drive engagement and inspire hearts and minds.Job DescriptionWe're seeking a seasoned Sales Development Director to...


  • Minneapolis, Minnesota, United States Wurth Industry North America Full time

    Job Title: Outside Sales Account ManagerThe Outside Sales Account Manager is a key role within Würth Industry North America, responsible for driving sales growth and meeting business objectives. This position requires a strong understanding of customer needs and market dynamics, as well as excellent communication and relationship-building skills.Key...

  • Executive Chef

    4 weeks ago


    Minneapolis, Minnesota, United States Compass Group, North America Full time

    Job Summary:An inspirational and organized leader who is not afraid to roll up their sleeves to ensure the overall success of daily kitchen operations, including recruiting, training, and food preparation. The Executive Chef will showcase culinary talents through the delivery of show-quality food through personal involvement in task performance while...


  • Minneapolis, Minnesota, United States Compass Group, North America Full time

    Job SummaryWe are seeking a highly skilled Dining Services Manager to join our team at Compass Group, North America. As a key member of our hospitality team, you will be responsible for overseeing the daily operations of our dining services, ensuring exceptional customer experiences, and driving business growth.Key Responsibilities:Oversee dining services...


  • Minneapolis, Minnesota, United States Red Bull North America Full time

    Job Title: Sr. Manager, Brand MarketingJob Summary:We are seeking a highly experienced Sr. Manager, Brand Marketing to lead our regional brand marketing efforts. As a key member of our marketing team, you will be responsible for developing and executing beverage marketing plans that drive consumer engagement and brand love.About the Role:You will report to...


  • Minneapolis, Minnesota, United States Red Bull North America Full time

    Job Title: Sr. Manager, Brand MarketingJob Summary:We are seeking a highly experienced Sr. Manager, Brand Marketing to lead our regional brand marketing efforts. As a key member of our marketing team, you will be responsible for developing and executing beverage marketing plans that drive consumer engagement and brand love.About the Role:You will report to...


  • Minneapolis, Minnesota, United States Compass Group, North America Full time

    About Compass Group, North AmericaCompass Group, North America is a leading foodservice and support services company that delivers high-quality, innovative solutions to healthcare, education, and business and industry clients across the United States and Canada.Job SummaryWe are seeking a highly motivated and experienced Dining Services Manager to join our...


  • Minneapolis, Minnesota, United States Compass Group, North America Full time

    Job Summary:Compass Group, North America is seeking a skilled Conference Coordinator to join our team. As a Conference Coordinator, you will be responsible for delivering exceptional customer service and ensuring the smooth execution of conferences and events at our corporate conference centers.Key Responsibilities:• Deliver a consistent, outstanding...


  • Minneapolis, Minnesota, United States Compass Group, North America Full time

    Job SummaryWe are seeking a skilled Customer Service Representative to join our team at Compass Group, North America. As a Customer Service Representative, you will be responsible for providing exceptional customer service and handling cash transactions with accuracy and efficiency.Key Responsibilities:Perform sales transactions in a timely and accurate...

  • Senior Paralegal

    3 hours ago


    Minneapolis, Minnesota, United States Doosan Bobcat NA US Full time

    Job InformationThe Senior Paralegal position will provide enterprise-wide legal assistance and will report to the Deputy General Counsel. This role will be responsible for supporting all Law Department functions, including the registration and maintenance of Doosan Bobcat North America's intellectual property (including patents, trademarks, copyrights and...


  • Minneapolis, Minnesota, United States Compass Group, North America Full time

    Job SummaryWe are seeking a skilled Cashier to join our team at Compass Group, North America. As a Cashier, you will be responsible for providing exceptional customer service and ensuring a seamless payment experience for our clients.Key Responsibilities:Process sales transactions in a timely and accurate mannerHandle customer complaints and concerns in a...


  • Minneapolis, Minnesota, United States Compass Group, North America Full time

    Job SummaryWe are seeking a skilled Cashier to join our team at Compass Group, North America. As a Cashier, you will be responsible for performing cash transactions, verifying cash drawers, and providing excellent customer service.Key Responsibilities:Process sales transactions in a timely and accurate mannerCount and reconcile cash drawers to ensure...