Senior Research Program Manager

5 days ago


Springfield, Illinois, United States Netflix Full time
Job Title: Senior Research Program Manager

Netflix is a leading entertainment services company with a global presence, serving over 190 countries with a wide range of TV series, films, and games. We're looking for a skilled Senior Research Program Manager to join our Quantitative & Screening Operations Pod in Consumer Insights.

The Role

This role will partner with cross-functional teams, including Content Researchers, Product, Data Science & Engineering, and Product Design, to execute online content screenings and surveys. You will be responsible for strategic leadership and operational execution of online screenings and surveys, developing and leading online screening and survey management workflows, and managing troubleshooting for survey product and programming escalations.

Responsibilities
  • Strategic leadership and operational execution of online screenings and surveys
  • Develop and lead online screening and survey management workflows
  • Monitor participation rates and performance of live surveys
  • Manage troubleshooting for survey product and programming escalations
  • Manage shifting research priorities and timelines for custom or panel-based survey projects
  • Assist in strategizing and planning recruitment for screening and survey participation
  • Identify innovation opportunities with internal processes and data tools related to the Netflix Preview Panel program
Qualifications
  • Minimum of 5 years of global research operations experience, working with Researchers and cross-functional teams
  • Up to five years of experience managing online sample health, profile data, sampling, and deploying surveys
  • Excellent oral and written communication skills and a strong ability to work with cross-functional teams
  • Ability to make sound independent decisions while knowing when to call out issues
  • Flexibility to accommodate time zones or other team members and partners globally, as needed
What We Offer

We offer a comprehensive benefits package, including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits. We also offer paid leave of absence programs and flexible time off.

We are an equal-opportunity employer and celebrate diversity, recognizing that diversity of thought and background builds stronger teams. We approach diversity and inclusion seriously and thoughtfully.



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