Practice Lead

4 weeks ago


Cypress, Texas, United States Houston Methodist Full time
Job Summary

At Houston Methodist, we are seeking a highly skilled and experienced Practice Lead to join our team. As a key member of our department, you will be responsible for coordinating daily functions and operations, ensuring seamless communication with providers and staff, and driving excellence in patient care and customer service.

Key Responsibilities
  • Coordinate daily department operations, partnering with management to ensure efficient workflow and effective communication.
  • Develop and implement strategies to improve department scores for employee engagement, patient satisfaction, and quality/safety.
  • Collaborate with management to design and implement office policies, establishing standards and procedures to drive quality and safety.
  • Investigate and resolve patient complaints, ensuring swift and effective resolution to maintain high-quality patient care.
  • Assist with arranging interpretations in all languages for healthcare providers and patients as needed.
  • Monitor revenue cycle for reimbursement, adjustment, and denial trends, ensuring timely and accurate financial management.
  • Participate in strategic planning for department growth and innovation, identifying training opportunities and implementing improvements.
Requirements
  • High School diploma or equivalent education.
  • Five years of healthcare or clerical support experience, preferably in a provider practice.
  • Strong analytical skills, with ability to use independent judgment in a high-stress environment.
  • Excellent communication and interpersonal skills, with ability to work effectively with peers and management.
  • Proficient in computer skills for documentation and electronic medical records.
What We Offer

As a Practice Lead at Houston Methodist, you will have the opportunity to work in a dynamic and supportive environment, with a focus on excellence in patient care and customer service. We offer competitive compensation and benefits, as well as opportunities for professional growth and development.



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